Oracle Self-Service

WHY ORACLE

ORACLE'S LEADERSHIP #1 IN SELF-SERVICE SOLUTIONS

  • Oracle Self-Service is the industry's only complete solution for allowing your customers to do business with you anytime, anywhere.
  • Oracle's industry-leading customer self-service offerings transform customer relationships, improve profitability, and increase customer loyalty.
  • #1 Adopted solution on the market with over 125 million enrolled users.
  • Self-Service customers realize the most rapid payback with an average return on investment in less than one year.
  • Oracle is the only vendor with a proven solution in all three aspects of customer self-service: eBilling, eCommerce, and eService.

DISCOVER HOW CUSTOMER SELF-SERVICE SOLUTIONS CAN HELP YOU

E-Billing

eCommerce

eService

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS

Leverage To enjoy these benefits
Most Complete Multi-Channel Footprint
  • Fuel adoption of self-service initiatives with relevant, cross-channel eBilling content
  • Automatically respond to requests through the customer's channel of choice with eService solutions
  • Consistently extend your sales reach across all customer interactions with eCommerce solutions
Highest ROI
  • Realize rapid payback on investment with an average breakeven in 6-12 months
  • Improve customer retention and drive incremental revenue by providing a superior, intuitive customer user experience
  • Decrease call center costs by driving the answers to your top 7-10 customer inquiries to lower cost channels like the web
Most Proven Solution
  • Achieve 3-5x higher usage than competing solutions with industry-leading end user adoption
  • Choose an industry leader already supporting over 125MM enrolled users
  • Support business growth with robust, scalable, and flexible architecture

CUSTOMER RESULTS

  • Verizon Wireless: $175M ROI in the first year with 100% increase in user adoption in first 6 months. They now process over $2B in payments on-line and have reduced customer attrition to the lowest in the industry.
  • Progress Energy: Increased customer adoption in eBilling platform by 66% only 18 months after deployment. Savings of over $520K annually in payment processing costs and $720K annually in paper & printing costs. Over 90% of their EBPP customers have gone paperless. (PDF)

RELATED SOLUTIONS

LEARN MORE ABOUT SELF SERVICE E-BILLING