Frequently Asked Questions

If you don't find the answer you're looking for here, contact an Oracle representative.

Upgrade Advantage Program

1. What is the Upgrade Advantage Program (UAP)?
The UAP provides a financial incentive through upgrade allowances to trade in older Oracle and non-Oracle equipment for new Oracle hardware. Customers benefit from faster performance, lower maintenance costs, and improved operational efficiencies.

2. What are the terms and conditions for returning equipment through the UAP?
Trade-in equipment must be returned to Oracle within 90 days of the shipment of the new equipment. Extensions may be granted based on business need and require Oracle approval. Customers must return complete, working systems and components.

3. What equipment qualifies for trade-in?
Trade-ins are available for most new servers, storage systems, and select components. Contact an Oracle representative for more information.

4. Can remanufactured products be traded in?
Remanufactured products are eligible for trade-in when owned for a minimum of 90 days.

5. Can upgrade allowances be applied to the purchase of remanufactured systems?
No. The UAP only applies to new system (hardware) purchases.

6. How do I find which systems are acceptable for trade-in?
Contact an Oracle representative.

7. How do I find what memory is compatible with my system?
Browse the Oracle store. Select the type of product (server, etc.), then find the specific product and click on "View Details." This will show you all of the available components for that particular product.

8. Can I upgrade the processor on my current system?
Yes. For a list of compatible CPUs for each system, Browse the Oracle store. Select the type of product (server, etc.), then find the specific product and click on "View Details." This will show you all of the available components for that particular product.

9. Can I trade in older memory and disks for more powerful options?
Yes. Browse the Oracle store. Select the type of product (server, etc.), then find the specific product and click on "View Details." This will show you all of the available components for that particular product. To determine trade-in value(s), contact an Oracle representative.

10. Are there trade-in programs available for tape libraries?
Yes. When trading in a tape library, customers must return the chassis and all drives.

11. Will Oracle remove my data from storage arrays or disks that I trade in?
Data removal is the responsibility of the customer, although Oracle may be able to provide this service for a fee. Contact Oracle for more information.

12. Is the UAP available worldwide?
Yes, although details may vary by region. For more information, contact an Oracle representative.

13. What version of the Oracle Solaris Operating System is bundled with new systems?
New systems are bundled with the most current version of the Solaris Operating System.

14. Does the UAP offer options for consolidating both Oracle and non-Oracle equipment?
Yes. Oracle offers trade-in credit for both Oracle and certain non-Oracle systems towards the purchase of new Oracle systems, system boards, and components.

15. How long must I own a system or component before it is eligible for trade-in under the UAP?
Systems or components must be owned and in the possession of the customer for at least 90 days to be eligible for trade-in under the UAP.

16. I purchased a used system. What options are available for updating my system license and purchasing a service contract?
Oracle offers recertification services for previously owned systems, including a complete system audit, inspection and testing, necessary repairs and upgrades, and certification that your system is properly licensed for the Solaris Operating System. Some services can be conducted onsite. Contact Oracle for more information.

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