This document covers the events, after the sale of new equipment to the point of completion of the return requirement by customer. It covers North America, EMEA and LATAM. The purpose of this document is to provide a high-level understanding of our process.
Policies Pertaining to Returns
Frequently Asked Questions
What are the policies that relate to UAP Returns?
Can trade-ins be included in another system?
Who pays for freight?
Who is responsible for the returning the equipment?
What do I do if I need an extension?
How do I know what equipment to return?
How do I return items that are not UAP related?
Contact UAPrequest_WW@Oracle.com for UAP related questions.
For further information on UAP Program, please review Terms and Conditions.