This document covers the events, after the sale of new equipment to the point of completion of the return requirement by customer. It covers North America, EMEA and LATAM. The purpose of this document is to provide a high-level understanding of our process.
UAP: Upgrade Advantage Program is a trade-in program where customers can get upfront financial incentives for trading in equipment.
Returns Portal:On-line tool customer can use to facilitate the pick-up of their hardware returns
EMEA: Europe, Middle-East and Africa
LATAM: Latin America
JAPAC: Japan & Asia-Pacific
Upgrade Guide: Matrices that can help identify the return requirements based on new equipment purchased and Allowance Codes used.
Policies Pertaining to Returns
Customer has 90 days to return equipment from the date of shipment of the new equipment.
To get extra time to return equipment, customers can apply for an extension. See sales rep.
Customers failing to comply will not be allowed to participate in the UAP program.
It is the customer's responsibility to supply accurate and complete information for the commercial invoice (if required), or other licensing requirements and documents that may be required for UAP returns.
Returns Team contacts the customer within the first two weeks and provides them with details on how to return the equipment.