UAP Hardware Returns

Welcome to Oracle's site for Sun product returns for U.S. customers and resellers. If you're ready to return used systems as part of the Upgrade Advantage Program (UAP), follow the instructions below initiate pick up and return of old equipment.

RESOURCES

  • Certificate of Destruction Information
    Some customers may have security regulations requiring them to destroy trade-in equipment rather than return it. A Certificate of Destruction accommodates these special cases.
  • Extension Request
    Customers must request an extension prior to the end of the original 90-day return window.
  • FAQ

IMPORTANT INFORMATION

  • Delaying pickup can affect the status of your returns and discount allowances. If a customer needs additional time, they can request an extension (or see process above).
  • Customers must return eligible trade-in equipment to Oracle within 90 days of the shipment date of new equipment from Oracle or its resellers.
  • If the Upgrade Allowance Program requirements are not met, Oracle may take appropriate actions including exclusion from future use of the Upgrade Allowance Program by delinquent customers.

OTHER PROGRAMS

 

HOW DO I RETURN EQUIPMENT FOR UAP TRANSACTIONS?

  1. Login using your SSO: http://global-ebusiness.oracle.com/OA_HTML/PortalVisitor.jsp.
  2. Input time, date and site details.
  3. Collect details like hours of business, packaging, information and security restrictions.
  4. Provide equipment details, like number of pallets, number of boxes and weights.
  5. Identify Expected Product: Link your return to the upgrade order by choosing the applicable sales reference number.
  6. Verify all entries.
  7. Complete your transaction.

For questions or clarification please contact UAP-RETURNS_WW@ORACLE.COM

CONTACT US

Oracle 1-800-633-0738