UAP Hardware Returns

• Certificate of Destruction Information
  Some customers may have security regulations requiring them to destroy trade-in equipment rather than return it. A Certificate of Destruction accommodates these special cases.
• Extension Request
  Customers must request an extension prior to the end of the original 90-day return window.
• FAQ

• Delaying pickup can affect the status of your returns and discount allowances. If a customer needs additional time, they can request an extension (or see process above).
• Customers must return eligible trade-in equipment to Oracle within 90 days of the shipment date of new equipment from Oracle or its resellers.
• If the Upgrade Allowance Program requirements are not met, Oracle may take appropriate actions including exclusion from future use of the Upgrade Allowance Program by delinquent customers.

• Upgrade Advantage Program
• Remanufactured Systems Program

Find out how to set up a pick up for older equipment being returned.

1. To request a user name & password for Webview, send an email to UAP-returns_ww@oracle.com and request user name and password.
2. If you have already have a user name/password, launch the RMA Tool webview at: www.webview.net
3. Login to the tool using your user name and password.
4. Input time, date and site details.
5. Collect details like hours of business, packaging, information and security restrictions.
6. Provide equipment details, like number of pallets, number of boxes and weights.
7. Identify Expected Product: Link your return to the upgrade order by choosing the applicable sales reference number.
8. Verify all entries.
9. Complete your transaction

• Contact a Representative
• Order by Phone from Oracle at 1-800-633-0738
• Order from Your Nearest Reseller