Oracle Contact Center Telephony Analytics provides organizations with powerful insight that enables them to analyze all aspects of contact center performance.
|Contact Center Performance Management||Oracle Contact Center Telephony Analytics enables contact center managers to track top KPIs for service initiatives and improve service, increase customer satisfaction, and drive higher profitability.|
|Customer Service Representative (CSR) Performance Management||Oracle Contact Center Telephony Analytics provides call center agents with information and alerts that help them maximize the value of each customer. Through the use of cross-value chain insight, each CSR can more effectively cross-sell and up-sell more products|
|Channel Usage and Migration||Oracle Contact Center Telephony Analytics provides an integrated view of key metrics across all channels, including IVR, email, and the Web|
|Proactive Intelligence||Oracle Contact Center Telephony Analytics provides key metrics, alerts, and reports, enabling service center professionals to take action based on facts rather than intuition|
|Pre-built data models and metrics||Oracle Contact Center Telephony Analytics includes prebuilt data models, more than 150 metrics, and best practices- enabling organizations to implement more quickly, with less risk, and at a fraction of the cost required to build traditional business intelligence (BI) solutions|
|Powered by Oracle Business Intelligence Foundation||High performance, highly scalable next generation product for reporting, ad hoc query, OLAP, dashboards and scorecards, delivered on an architecturally unified foundation that is complete, open and integrated|
|Exalytics Ready||Eighty-plus Oracle's analytic applications are available today for organizations to use in conjunction with Oracle Exalytics without application changes. A combination of Oracle Exalytics In-Memory Machine and Oracle's market leading analytic applications enables you to go beyond the traditional boundaries of data analysis and extract relevant business insight from massive volumes of data at the speed of thought.|