Oracle Contact Center Telephony Analytics
Turn Every Customer Interaction into an Opportunity to Build Loyalty and Fuel Sales
Oracle Contact Center Telephony Analytics provides organizations with powerful insight that enables them to analyze all aspects of contact center performance.
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- Increase customer satisfaction and retention rates, while decreasing costs
- Maximize customer value by increasing cross-sell and up-sell rates
- Reduce CSR turnover and increase CSR productivity and effectiveness
- Understand customer profitability and propensity to buy
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Video: Irish Life Increases Productivity by 25% (3:04)
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Customer Success Stories
"Oracle's Siebel CRM is helping us to take our customer service to a whole new level. We can respond faster and more thoroughly to pharmacy customers' inquiries, expedite service and parts requests, and make more targeted operational decisions utilizing the analytical tools of Oracle Business Intelligence Enterprise Edition"
Gary Johnson - Vice President, Customer Support, McKesson Pharmacy Systems
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