Oracle Service Analytics provides organizations with powerful insight that enables them to analyze all aspects of service center performance and take action to increase customer satisfaction.
|Service Center Performance Management|| |
Oracle Service Analytics enables service center managers to track top KPIs for service initiatives, including service request aging, service request resolution, and service activities per employee.
|Customer Service Representative (CSR) Performance Management|| |
Oracle Service Analytics provides enables CRS to effectively cross-sell and up-sell more products and services, provide real-time information on order status, tailor service based on the customer’s value to the company.
|Integration with Oracle Contact Center Telephony Analytics|| |
In combination with Oracle Contact Center Telephony Analytics, Oracle Service Analytics provides supervisors with complete insight into how their CSRs are performing.
|Proactive Intelligence|| |
Oracle Service Analytics provides key metrics, alerts, and reports, enabling service center professionals to take action based on facts rather than intuition.
|Pre-built data models and metrics|| |
Oracle Service Analytics includes prebuilt data models, more than 300 metrics, and best practices - enabling organizations to implement more quickly, with less risk, and at a fraction of the cost required to build traditional business intelligence (BI) solutions.
|Exalytics Ready|| |
Eighty-plus Oracle’s analytic applications are available today for organizations to use in conjunction with Oracle Exalytics without application changes. A combination of Oracle Exalytics In-Memory Machine and Oracle’s market leading analytic applications enables you to go beyond the traditional boundaries of data analysis and extract relevant business insight from massive volumes of data at the speed of thought.