Oracle Service Analytics
Deliver Unrivaled Customer Service
Oracle Service Analytics provides organizations with powerful insight that enables them to analyze all aspects of service center performance and take action to increase customer satisfaction.
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- Improve service levels, identify up/cross-sell opportunities and improve customer satisfaction
- Understand Customer Service Rep (CSR) performance to enable improvements in employee productivity, effectiveness, training programs, and retention
- Leverage low cost options to address simple inquires and free up Customer Service Representatives to focus on higher value calls
- Provide timely key performance metrics, alerts, report to service professionals and senior management
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Customer Success Stories
"Now we can support our customers in real-time, and our field employees have access to all the information they need before they walk into the customer’s office."
Raminder Singh, Senior Director of ITGary, Citrix
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