Only Oracle can help you deliver the best customer experience wherever your customer touches your brand – whether it’s on the web, mobile, in-store, contact center, direct sales, and social.
Oracle connects every interaction your customer has with your brand through the Oracle Customer Experience Cloud, making your customers' experiences simple, consistent, and relevant throughout the customer lifecycle. Oracle Customer Experience Cloud helps you strengthen relationships with your customers with a platform that optimizes relevant engagements, improves service consistency, and ensures repeatable quality for each service engagement.
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Oracle Marketing Cloud
Oracle Marketing Cloud—featuring the Oracle Eloqua Marketing Cloud Service—powers the success of award-winning marketing teams worldwide. Oracle Marketing Cloud helps marketers accurately target prospects, easily execute campaigns, send leads to sales in real time, convert more deals, and demonstrate measurable ROI. Transform the way you market in the digital age while delivering an integrated and highly personalized customer experience.
Oracle Social Cloud
Oracle Social Cloud gives you the tools to be the company or brand your customers want, allowing you to engage, interact and share the way your customers do. Act with a clear understanding of customer likes, dislikes, and interests—from a customer segment trend down to an individual post, comment, or tweet. Oracle Social Cloud removes the barriers between you and your customers, delivering a compelling and consistent experience at every touch-point.
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Oracle Sales Cloud
Oracle Sales Cloud drives smarter sales by helping reps to sell more, managers to know more, and companies to grow more. Oracle Sales Cloud combines a mobile-first strategy for sales reps and managers with powerful analytics and forecasting, customer insights, and seamless integration with marketing and partners for increased revenue.
Oracle Service Cloud
Oracle Service Cloud combines web, social, and contact center experiences for a unified, cross-channel service solution in the cloud. By guiding customers to relevant content and empowering them to answer their own questions, you deliver a differentiated customer service experience that builds loyalty.