Oracle Customer Service and Support Cloud Service

Web, Social, and Contact Center Experience

To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where, and how customers want it. Oracle Cloud Customer Experience Services combine Web, Social, and Contact Center experiences for a unified, cross-channel service solution -- increasing sales, adoption, and customer trust.

  • Oracle Cloud Customer Experience Services
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  • Get subscription-based (SaaS) deployment with easy, predictable pricing
  • Enable a superior customer experience at every contact and across every channel
  • Proactively monitor and engage customers directly on social networks
  • Recommend products that match each shopper's current needs and your merchandising strategies
  • Provide transparent reliability, unmatched security, and complete deployment flexibility
  • Get up and running faster with less upfront costs and investment risk
  • Nurture loyalty with every conversation, drive brand loyalty, and improve service quality
  • Create opportunities during each interaction, raise conversion rates, and increase order value
  • Reduce shopping cart abandonment by proactively delivering live help to site visitors
  • Help retain loyal customers and gain additional sales through personalized recommendations
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