To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where, and how customers want it. Oracle Cloud Customer Experience Services combine Web, Social, and Contact Center experiences for a unified, cross-channel service solution -- increasing sales, adoption, and customer trust.

Oracle offers a broad portfolio of software and hardware products and services to enable public, private, and hybrid clouds, enabling customers to choose the right approach for them.
"RightNow enables us to get the most value out of every communication channel and every contact center agent. It provides a complete, well-automated environment for getting customers the information they need, when they need it—while at the same time providing us with rich insight we need to ensure that all of our business decisions are truly customer-driven."