Customer Service and Support
Web, Social, and Contact Center Experience
To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where, and how customers want it. Oracle Cloud Customer Experience Services combine Web, Social, and Contact Center experiences for a unified, cross-channel service solution -- increasing sales, adoption, and customer trust.
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Overview
- Get subscription-based (SaaS) deployment with easy, predictable pricing
- Enable a superior customer experience at every contact and across every channel
- Proactively monitor and engage customers directly on social networks
- Recommend products that match each shopper's current needs and your merchandising strategies
- Provide transparent reliability, unmatched security, and complete deployment flexibility
Benefits
- Get up and running faster with less upfront costs and investment risk
- Nurture loyalty with every conversation, drive brand loyalty, and improve service quality
- Create opportunities during each interaction, raise conversion rates, and increase order value
- Reduce shopping cart abandonment by proactively delivering live help to site visitors
- Help retain loyal customers and gain additional sales through personalized recommendations
Related Resources
- White paper: Deploying Customer Service in the Cloud (PDF)
- Video: Oracle Cloud Customer Experience Services (3:16)
- Webcast: Oracle RightNow CX Cloud Service May Release
- Webcast: The Customer and YOU – Today's Winners Are Defined by Customer Experience
See more related resources
- Webcast: Creating Business Value Through Customer Experience - Increasing Acquisition, Retention and Efficiency
- White paper: 2011 Customer Experience Impact Report (PDF)
- Research report: Consumer Views of Live Help Online 2012: A Global Perspective (PDF)
- Webcast: Creating Business Value Through Customer Experience
More about Oracle Cloud Computing
Oracle offers a broad portfolio of software and hardware products and services to enable public, private, and hybrid clouds, enabling customers to choose the right approach for them.
Customer Success Stories
"RightNow enables us to get the most value out of every communication channel and every contact center agent. It provides a complete, well-automated environment for getting customers the information they need, when they need it—while at the same time providing us with rich insight we need to ensure that all of our business decisions are truly customer-driven."
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