Oracle Cited as a Leader by Independent Research Firm

Read the latest research on customer service solutions for both enterprise and small and midsize teams.




 
  • Forrester Wave
 
Stay Connected:
  • Understand who your customers are and what they are saying across channels
  • Unify all customer information to right channel and resolve customer issues quickly and easily
  • Offer service channel choice with personalized assistance for every interaction
  • Deliver relevant knowledge at the point of need to both customers and agents

Featured Videos

Free Social Service Video

Free Social Service Video

Use Social Media to Get Ahead of Customer Service Issues.

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Virtual Assistant Helps Customers

Virtual Assistant Helps Customers

Humanized Web Self-Service with a Virtual Assistant.

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Get Service Everywhere

Get Service Everywhere

Serve Your Customers Anywhere with Multi-Channel Service.

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Make Your Contact Center Profitable

Make Your Contact Center Profitable

Turn Your Contact Center into a Profit Center.

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Oracle logo

Empower Customers to Help Themselves

Web Self-Service Help is Just a Click Away.

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Video: Personalized Web Self Service Delivers Dad the Right Answer (2:03)

Customer Service and Support Matters

  • 49% of executives believe customers will switch brands due to a bad experience but 89% already have
  • 44% of executives believe customers will pay more for a great experience but 86% already are
  • 20% average potential annual revenue lost due to a poor customer experience
  • Oracle Customer Experience Global Survey, 2013

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  • 1-866-630-7669

Contact Sales for Product pricing and licensing questions.


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CX Assessment Survey

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