Oracle Customer Service and Support Solutions

Right Answer, Right Time

Oracle's Service Solutions make your brand stand out with the most complete cross-channel customer experience, combining leading technologies for Web, Social, Mobile, Contact Center and Field Service.

 
Stay Connected:
  • Understand who your customers are and what they are saying across channels
  • Unify all customer information to right channel and resolve customer issues quickly and easily
  • Offer service channel choice with personalized assistance for every interaction
  • Deliver relevant knowledge at the point of need to both customers and agents
Video: J&P Cycles Focuses on Customer Experience with RightNow CX (3:52)

Customer Service and Support Matters

  • 49% of executives believe customers will switch brands due to a bad experience but 89% already have
  • 44% of executives believe customers will pay more for a great experience but 86% already are
  • 20% average potential annual revenue lost due to a poor customer experience
  • Oracle Customer Experience Global Survey, 2013

Engage a Sales Expert

  • 1-866-630-7669

Contact Sales for Product pricing and licensing questions.


Access Support

RightNow Event

CX Assessment Survey
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