Oracle Customer Service and Support Solutions
Right Answer, Right Time
Oracle's Service Solutions make your brand stand out with the most complete cross-channel customer experience, combining leading technologies for Web, Social, Mobile, Contact Center and Field Service.
Stay Connected:
- Understand who your customers are and what they are saying across channels
- Unify all customer information to right channel and resolve customer issues quickly and easily
- Offer service channel choice with personalized assistance for every interaction
- Deliver relevant knowledge at the point of need to both customers and agents
Customer Success Stories
- RightNow's Global Contact Center Solution Helps Travelocity Deliver Superior Customer Care and Reduce Operating Costs
- Jackson Hewitt Provides Just-In-Time Knowledge
- Video: Telecom New Zealand Delivers Right Answers (2:27)
- Video: First National Bank Exceeds Customer Expectations (3:27)
- Avaya Answers Customer Questions Faster
Video: J&P Cycles Focuses on Customer Experience with RightNow CX (3:52)
Customer Service and Support Matters
- 49% of executives believe customers will switch brands due to a bad experience but 89% already have
- 44% of executives believe customers will pay more for a great experience but 86% already are
- 20% average potential annual revenue lost due to a poor customer experience
- Oracle Customer Experience Global Survey, 2013
Engage a Sales Expert
- 1-866-630-7669
Contact Sales for Product pricing and licensing questions.
Access Support
- RightNow Support
View Top Support Answers or Get Help.
Printer View