| The SAP and Oracle partnership does not end with technology exchange. Customer support and satisfaction are the tangible day-to-day benefits of this partnership. A key enabler of this customer support is SAP's requirement for permanent on-site consulting staff to provide immediate support ranging from application development to critical problem response. The SAP Support and Services group at Oracle's Solution Center was created to coordinate this focused customer support. Because of the unique nature of SAP application interaction with Oracle Database technology, Oracle offers a support model that combines Oracle/SAP technical specialists with SAP integrated support processes. This support model provides SAP customers that deploy applications on Oracle Database technology with a unified support structure and a single point of contact (SAP). In addition to delivering unified support with SAP, Oracle's Advanced Customer Services—Database Services for SAP Environments provides: - Advanced Support Assistance—Experts facilitate and expedite service requests through a single point of contact, ensuring that the right people and organizations are aligned with meaningful action plans, resulting in more efficient and effective issue resolution.
- Business Critical Assistance—Combining service request resolution with proactive advice and assistance tailored to your specific operations and projects, Business Critical Assistance experts coordinate the efforts of a team of engineers who develop background on your company and your IT goals, and then assist with ensuring a successful outcome for each project.
- Solution Support Center—A team of focused engineers who are deeply aware of your environment, operations are available to you through a direct access hotline to provide assistance for critical service requests and a range of proactive services, including assessments and root cause analysis.
- Technical Skill Workshops—To build your IT staff's capabilities and confidence in optimizing the Oracle Database in an SAP environment, Advanced Customer Services Technical Skill Workshops are created and delivered by specialists who know how SAP Applications interact with Oracle Databases.
- Assisted Services Engagements—Oracle brings its technical capabilities in working in Oracle/SAP environments to specific customer situations through onsite engagements. We have a portfolio of our most popular 11 engagement types as well as the ability to customize engagements focused on your specific needs.
For more information about Oracle Database for SAP services, please contact us. | 
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