| Features | Benefits |
Complete
The critical components and expertise you need to focus on the right things, scale, and expand social into and across your business—because your customers expect it. | - Get quick wins today and build a social foundation for the future with a modular strategy for the entire social business—from Marketing and Service to Sales and Human Resources
- Tap into business solutions span that span the social lifecycle and work the way your business does—listen, understand, align, scale, engage, excite and delight, improve
- Execute with confidence backed by a partner with a balanced investment strategy of development and acquisition that combines social innovation, talent, and technology with the global scale, reach, support and best practices of Oracle
|
Integrated
One strategy to create, measure, and consistently deliver a rewarding customer experience across your social media properties and customer channels | - Be the company your customers want you to be—engaging, insightful, transparent, and consistent at every customer touchpoint
- Work across your business with a common social business foundation linking Marketing, Sales, Service, HR, and systems that you use to run your business today
- Eliminate the delays, manual and missed hand-offs that happen when organizations try to connect one-off social processes, reports, and customer escalations with "the rest of the business"
- Drill-down from social listening and trends to actual posts, conversations, and comments so you can identify what’s important, engage quickly and efficiently, and be active in brand conversations that matter
- Deliver integrated social marketing campaigns and content that drive deeper engagement from fans and followers, align with brand messages and objectives, and are measurable
|
Oracle Cloud
The speed and confidence that only Oracle Cloud provides—delivering on the most dynamic and demanding business needs | - Accelerated time-to-deployment and value—delivering business solutions when the business needs them and empowering IT to focus on strategy and high-value services
- Move with confidence in the security, scalability, and reliability of your business services and information
- Harness the power of a best-for-your-business solution—linking the rapid innovation of cloud with your existing IT investments
|
Social Relationship Management
Printer View