Oracle Social Engagement & Monitoring Cloud Service provides listening, engagement and analysis capabilities across social channels to help you better understand your customers and be more engaging.
|Leverages semantic analysis to reduce noise and automatically extract the themes from your customers' conversations|| |
|Identifies customer intentions and interests by analyzing common ways customer segments talk|| |
|Provides dashboard analytics for deep insight into social conversations|| |
|Provide the most effective and efficient response across social and customer experience channels|| |