Oracle Social Engagement & Monitoring Cloud Service
Be more insightful about trends and engaging in social conversations with your customers
Oracle Social Engagement & Monitoring Cloud Service provides listening, engagement and analysis capabilities across social channels to help you better understand your customers and be more engaging.
- Capture relevant brand conversations from global web and social channels
- Cut through the noise to track key topics, trends, and influencers
- Understand what people are saying about your products and brands
- Identify positive, negative, and neutral posts with automated sentiment scoring
- Act on customer intent and interest such as intent to purchase or need for service or assistance
- Respond in-context, with the highest efficiency, across social media channels
- Connect with customers in real-time when it matters most
- Offered in Standard, Enterprise, and Premium editions
Printer View