Oracle SRM Services strives to make every partnership a successful one. A tailored approach is taken with each customer to ensure that client-specific goals and objectives guide the relationship.
The Oracle Social Partnerships team serves as ambassador to Oracle's SRM platform and acts as an expert consultant across the native social media landscape. The team consists of Oracle's most experienced customer-focused personnel with extensive marketing, social and technology experience. The Social Partnerships team is responsible for driving the overall engagement with our customers by providing a defined range of services.
The Social Relationship Management Training team's primary function is to train customers on the features and functionality of the Oracle Social Relationship software, with the goal of helping customers to communicate their social messages effectively.
The SRM Training team brings a comprehensive understanding of the software and use case knowledge to facilitate client adoption of the platform, which includes guidance on social listening, fan engagement and interaction and outbound content creation.
The Social Delivery team provides professional services to brand, extend, and customize customer social media marketing campaigns.
The Oracle Strategic Consulting team provides thought leadership and guidance as customers build their social foundation. We help customers extract true value from existing marketing and social media assets to achieve immediate impact on key business goals.
The Oracle Social Analytics team provides a professional service experience unlike any other in the social industry. Oracle's social analysts proactively engage with our customer partners to ensure reporting deliverables are aligned with customer-specific goals and objectives. Based on our analysis of social data within the Oracle SRM platform, we deliver actionable insights and recommendations specific to each customer.