Oracle Advanced Customer Support Services at Oracle OpenWorld 2011

Learn best practices and tips for how to leverage mission critical support delivered by Oracle Advanced Customer Support Services by attending one or more of our 8 sessions listed below. Or stop by the Support Stars Bar to ask questions and get more information.

Sessions


Monday, October 3rd

3:30-4:30: Upgrading to Oracle E-Business Suite 12: Best Practices from Cisco
Session #15740

5:00 - 6:00: Migrating to Oracle Exadata: Best Practices from GIRE
Session #39070

Tuesday, October 4th

10:15 - 11:15: Oracle Exadata Optimization: Best Practices from Bank of America
Session #15732

11:45-12:45: Oracle PeopleSoft Human Capital Management 9.1 Upgrade: Best Practices from ConAgra Foods
Session #15739

1:15-2:15: Oracle Database 11g Release 2 and Oracle GoldenGate: Best Practices at Bank of America
Session #07435

Wednesday, October 5th

10:15 - 11:15: Oracle RAC and Cloud: Tips from IBM Global Business Services
Session #15733

11:45-12:45: High Availability with Oracle Database Technology: Support Best Practices from Intel
Session #15737

5:00-6:00: Oracle Database and NAS Storage in the Cloud: Best Practices at Bank of America
Session #08166

SUPPORT STARS BAR

Support Stars Bar - Moscone West, Level 2 Lobby

Don't miss the opportunity to meet with the stars of Oracle Support, live and in person. Ask Oracle Support experts your toughest questions about the Oracle software and hardware products you use to run your business. Get help with the Oracle Support tools and applications you rely on including My Oracle Support and Oracle Configuration Manager, and learn about the latest best practices in proactive product maintenance. Also, learn about Oracle Advanced Customer Support Services available for supporting mission-critical environments and enabling success along the entire IT lifecycle.

The Oracle Support Stars Bar is open all week at Oracle OpenWorld.

DEMO PODS

Stop by our Services booths co-located within key product demo areas:

  • Systems (Booth 5780) located at SC-140 (South Moscone – Center)
  • Database (Booth 5760) located at S-025 (South Moscone - Left)
  • Middleware / Oracle Exalogic (Booth 5761) located at S-232 (South Moscone - Right)
  • Oracle E-Business Suite (Booth 5781) located at W-111 (West Moscone – Center)
  • PeopleSoft (Booth 5782) located at W-116 (West Moscone - Center)

MONDAY, OCTOBER 3RD

Upgrading to Oracle E-Business Suite 12: Best Practices from Cisco
Session Number 15740
Monday, Oct. 3rd: 3:30pm – 4:30pm
Moscone West - Room 2024
Are you considering an upgrade to Oracle E-Business Suite 12? In this session, you'll hear from Cisco about key best practices for successfully upgrading to Oracle E-Business Suite 12 to reduce costs and increase productivity. You'll also hear how Cisco leverages Oracle Advanced Customer Services with a focused support team and proactive guidance to maximize performance of Oracle E-Business Suite 12.

Migrating to Oracle Exadata: Best Practices from GIRE
Session Number 39070
Monday, Oct. 3rd: 5:00pm – 6:00pm
Moscone South, Room 301
Discover why GIRE, an innovative financial services company, is using Oracle Exadata to achieve its performance goals. In this session, GIRE shares real-world experiences of managing a migration in a complex IT environment. You'll also hear how the company leverages Oracle Advanced Customer Support Services for installation, configuration and patch services as well as Oracle Advanced Monitoring and Resolution services to maximize availability and reduce risk.

TUESDAY, OCTOBER 4TH

Oracle Exadata Optimization: Best Practices from Bank of America
Session Number 15732
Tuesday, Oct 4th: 10:15am - 11:15am
Moscone South - Room 300
Oracle Exadata enables you to achieve new levels of consolidation and performance. Extreme performance demands extreme services. In this session, Bank of America shares key best practices and lessons learned for optimizing the performance and availability of Oracle Exadata. Best practices include mission-critical support delivered by Oracle Advanced Customer Services with a focused support team, proactive guidance, and preventive monitoring.

Oracle PeopleSoft Human Capital Management 9.1 Upgrade: Best Practices from ConAgra Foods
Session Number 15739
Tuesday, Oct 4th: 11:45pm-12:45pm
Moscone West: Room 2024
Are you considering an upgrade to Release 9.1 of Oracle's PeopleSoft Human Capital Management applications? Attend this session to hear about best practices and lessons learned from such an upgrade at ConAgra Foods, a leading provider of consumer and commercial foods. It shares how it utilized Oracle middleware and database technology to support this upgrade, including Oracle WebLogic 11g, Oracle Database g, Oracle Data Guard g, and Oracle Grid Control g. You'll also learn how ConAgra leveraged Oracle Advanced Customer Services for mission-critical support with a focused support team and proactive guidance to help achieve a successful upgrade.

Oracle Database 11g Release 2 and Oracle GoldenGate: Best Practices at Bank of America
Session Number 07435
Tuesday, Oct. 4th: 1:15pm- 2:15pm
Moscone South - Room 305
Does your business demand high availability for valuable customers using online services? Bank of America, a leading provider of comprehensive wealth management and investment services, shares tips on how to achieve near-zero downtime and optimized performance by using a combination of Oracle products such as Oracle Database 11g Release 2, Oracle GoldenGate, and Oracle Real Application Clusters (Oracle RAC). In this session, Bank of America highlights an overall architecture as well as best practices to help you take maximum advantage of Oracle technology. You'll also hear how it leverages Oracle Advanced Customer Services for mission-critical support to help achieve high availability and reduce risk.

WEDNESDAY, OCTOBER 5TH

Oracle RAC and Cloud: Tips from IBM Global Business Services
Session Number 15733
Wednesday, Oct. 5th: 10:15am-11:15am
Moscone South - Room 252
In this session, gain valuable insight from IBM Global Business Services (GBS) and Systems and Technology teams into how the company met the challenge of delivering high-availability systems by leveraging Oracle Database 11g Release 2 and Oracle Real Application Clusters (Oracle RAC). You'll hear about key best practices and lessons learned with these Oracle technologies as well as how IBM utilizes cloud infrastructure with Oracle Clusterware and server pools. You'll also learn how IBM leverages the Solution Support Center delivered by Oracle Advanced Customer Services to help achieve maximum performance and reduce risk.

High Availability with Oracle Database Technology: Support Best Practices from Intel
Session Number 15737
Wednesday, Oct. 5th: 11:45am-12:45pm
Moscone South - Room 252
In this session, you'll hear from Intel, the world leader in silicon innovation, regarding key operational best practices and tips for supporting high availability in a dynamic high-tech manufacturing environment. You'll hear how Intel leverages Oracle Database technologies such as Oracle Database 11g, Oracle Data Guard, Oracle Real Application Clusters (Oracle RAC), and Oracle Enterprise Manager to reduce the risk of downtime and maximize performance. You'll also hear how Intel utilizes its cross-organizational support teams—focused on database, storage, networking, and systems—to help achieve high availability.

Oracle Database and NAS Storage in the Cloud: Best Practices at Bank of America
Session Number 08166
Wednesday, Oct. 5th: 5:00pm-6:00pm
Moscone South - Room 300
In this session, discover how Oracle Database technology and network-attached storage (NAS) together provide optimized performance and scalability for Bank of America. Oracle VLDB storage solutions include snapshot technology for database backups as well as the latest Oracle Database 11g performance integration, including a direct Network File System (NFS) client. In the session, Bank of America shares how it successfully applies these Oracle technologies in a private cloud environment. You'll also hear how it uses Oracle Advanced Customer Services for mission-critical support to help it achieve high availability and reduce risk.