Oracle Advanced Customer Support Services at Oracle OpenWorld 2012

Learn best practices and tips for how to leverage mission critical support delivered by Oracle Advanced Customer Support Services by attending one or more of our 9 sessions listed below. Or stop by the Support Stars Bar to ask questions and get more information.

Sessions


Monday, October 1, 2012

Deploying Oracle Fusion Middleware: Best Practices from TIAA-CREF
Session ID: CON8569

Best Practices for Upgrading to Oracle E-Business Suite 12
Session ID: CON8775

Oracle Platinum Services: Unlock More Value with Advanced Support
Session ID: CON9131

Oracle Database Upgrade with Oracle Golden Gate: Best Practices from Comcast
Session ID: CON8571

Best Practices with Oracle Exadata for Database Consolidation
Session ID: CON3807

Tuesday, October 2, 2012

Tips for Using Oracle E-Business Suite, Oracle Database, and Oracle Engineered Systems
Session ID: CON8752

High Volume OLTP with Oracle GoldenGate: Best Practices from Comcast
Session ID: CON8750

Wednesday, October 3, 2012

Oracle Real Application Testing: Tips from Bank of America
Session ID: CON3823

SUPPORT STARS BAR

Support Stars Bar - Moscone West, Level 2 Lobby

Don't miss the opportunity to meet with the stars of Oracle Support. Ask our experts your toughest questions about Oracle hardware, software, and engineered systems. Learn the latest best practices for problem prevention, rapid resolution, and product upgrades. Explore new Oracle Support innovations including Oracle Platinum Services, My Oracle Support Mobile, and the Ops Center Everywhere Program. Learn about Oracle Advanced Customer Support Services and their tailored, mission-critical support services which can help you maintain and maximize the performance of all mission-critical Oracle systems.

The Oracle Support Stars Bar is open all week at Oracle OpenWorld.

MONDAY, OCTOBER 1, 2012

Deploying Oracle Fusion Middleware: Best Practices from TIAA-CREF
Session ID: CON8569
Content Catalog Link: https://oracleus.activeevents.com/connect/sessionDetail.ww?SESSION_ID=8569
Moscone South – 307
10:45 AM
In this session, TIAA-CREF, a Fortune 100 financial services company, shares best practices for deploying and optimizing Oracle Fusion Middleware technologies, including Oracle WebLogic Server, Oracle WebCenter Portal, Oracle Coherence, and Oracle Identity Management. Learn about critical success factors in running critical business applications on Oracle Fusion Middleware to maximize IT efficiency for hardware and software architectures. You'll also hear how TIAA-CREF leverages Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to help ensure effective deployment of Oracle Fusion Middleware and maximize performance and availability.

Best Practices for Upgrading to Oracle E-Business Suite 12
Session ID: CON8775
Content Catalog Link: https://oracleus.activeevents.com/connect/sessionDetail.ww?SESSION_ID=8775
Moscone West – 3014
10:45 AM
Are you considering an upgrade to Oracle E-Business Suite 12? In this session, you'll hear from Oracle experts regarding key best practices learned from numerous successful customer experiences upgrading to Oracle E-Business Suite 12.1.1. These customers successfully upgraded multiple mission-critical environments in a short time for increased productivity and performance. You'll also hear how they leveraged Oracle Advanced Customer Support Services, including an Oracle Solution Support Center and a dedicated advanced support team, to maximize performance of Oracle E-Business Suite 12.

Oracle Platinum Services: Unlock More Value with Advanced Support
Session ID: CON9131
Content Catalog Link: https://oracleus.activeevents.com/connect/sessionDetail.ww?SESSION_ID=9131
Moscone West – 3022
12:15 PM
Are you considering the new Oracle Platinum Services offering? Oracle Platinum Services provides the industry's best support with the shortest response times at no additional cost for eligible Oracle Premier Support customers. In this session, Oracle Advanced Customer Support Services shares how to achieve maximum performance and lower total cost of ownership through certified configurations for Oracle engineered systems and Oracle Platinum Services. Hear about the industry-leading Oracle Platinum Services offering and tools already used by Oracle customers, including monitoring, patching, and proactive diagnostics.

Oracle Database Upgrade with Oracle Golden Gate: Best Practices from Comcast
Session ID: CON8571
Content Catalog Link: https://oracleus.activeevents.com/connect/sessionDetail.ww?SESSION_ID=8571
Moscone West - 3014
1:45 PM
Does your business demand high availability? In this session, Comcast, among the largest telecom firms in the world, shares tips on how to achieve zero downtime while upgrading to Oracle Database 11g Release 2, using a combination of Oracle technologies: Oracle Real Application Clusters (Oracle RAC), Oracle Database's Grid Infrastructure and Oracle Recovery Manager (Oracle RMAN) features, Oracle GoldenGate, and Oracle Active Data Guard. This successful upgrade took place on a mission-critical system that handles more than 60 million business requests and service calls a day. You'll also hear how Comcast leverages Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to maximize performance and availability of its Oracle technologies.

Best Practices with Oracle Exadata for Database Consolidation
Session ID: CON3807
Content Catalog Link: https://oracleus.activeevents.com/connect/sessionDetail.ww?SESSION_ID=3807
Moscone West - 3022
4:45 PM
Learn how to achieve the benefits of Oracle Exadata for database consolidation. In this session, you'll hear best practices from Oracle experts on the migration of legacy Oracle Database instances to Oracle Exadata. You'll also learn how to take advantage of Oracle Exadata architecture in a consolidated environment for multitenant database consolidation and how to predict application database performance with Oracle Real Application Testing and the SQL Performance Analyzer feature of Oracle Database to simulate application workloads. You'll hear how to leverage Oracle Advanced Customer Support Services, including an Oracle Solution Support Center as well as onsite and remote Oracle Advanced Support Engineers, to maximize performance of Oracle Exadata.

TUESDAY, OCTOBER 2, 2012

Tips for Using Oracle E-Business Suite, Oracle Database, and Oracle Engineered Systems
Session ID: CON8752
Content Catalog Link: https://oracleus.activeevents.com/connect/sessionDetail.ww?SESSION_ID=8752
Moscone West - 3022
11:45 AM
Would you like to hear best practices for Oracle E-Business Suite, Oracle Database, and Oracle's engineered systems? In this session, Oracle experts share tips gathered from numerous customer experiences for implementing as well as maximizing performance for mission-critical technologies. You'll hear how customers leverage Oracle E-Business Suite and Oracle Database technologies, including Oracle Real Application Clusters (Oracle RAC), with Oracle's engineered systems to help reduce costs and increase productivity. You'll also hear how customers use Oracle Advanced Customer Support Services, including an Oracle Solution Support Center and onsite Oracle Advanced Support Engineers, to help maximize performance for these Oracle systems.

High Volume OLTP with Oracle GoldenGate: Best Practices from Comcast
Session ID: CON8750
Content Catalog Link: https://oracleus.activeevents.com/connect/sessionDetail.ww?SESSION_ID=8750
Moscone West - 3022
1:15 PM
Does your business demand high availability in a mission-critical environment? In this session, Comcast, one of the largest telecom firms, shares best practices for leveraging Oracle GoldenGate to replicate high-volume online transaction processing data from Tandem NSK SQL/MX to Teradata. Hear critical success factors from Comcast for overall platform and component architectures as well as configuration and tuning techniques. Learn how it met the challenges of replication in a complex heterogeneous environment. You'll also hear how Comcast leverages Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to provide mission-critical support for maximized performance and availability of its Oracle environment.

WEDNESDAY, OCTOBER 3, 2012

Oracle Real Application Testing: Tips from Bank of America
Session ID: CON3823
Content Catalog Link: https://oracleus.activeevents.com/connect/sessionDetail.ww?SESSION_ID=3823
Moscone West - 3022
10:15 AM
Does your business demand high performance from your database, even with upgrades and migrations? In this session, Bank of America shares best practices of how it achieved high performance and availability during a complex migration. You'll hear how it leveraged Oracle Real Application Testing for an application migration employing hundreds of application servers with Oracle Real Application Clusters (Oracle RAC) and Oracle Database 11g Release 2. Bank of America also shares testing methods for heavy-duty online transaction processing (OLTP) traffic. In addition, you'll hear how Bank of America leverages Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to help maximize the performance of Oracle technologies.

Visit the Customer Support Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer.

 
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