Annual Services Offerings
Maximize Availability for your Mission Critical Environment
Oracle Advanced Customer Support Services offers five unique levels of annualized mission-critical support services. You can select the precise service that meets your technology and business requirements.
Overview and Benefits
Mission Critical Support Tailored to Your Unique Needs
Achieving and maintaining a stable, highly available IT environment can be a complex and costly challenge. That's why personalized, mission critical support is crucial. Oracle Advanced Customer Support Services delivers mission critical support tailored to your unique needs—from a comprehensive solution support center or advanced monitoring and resolution service to specific advanced support assistance. These annual services help maximize availability for your mission critical environment.
Advanced Monitoring and Resolution
Mission critical environments demand 24/7 monitoring and support. Oracle Advanced Monitoring and Resolution provides remote monitoring and resolution across the entire IT stack. These annual services help you quickly identify and resolve issues as well as reduce risk.
Solution Support Center
Oracle Solution Support Center is the most comprehensive ACS support offering. An Advanced Support Delivery Manager and a dedicated team of Advanced Support Engineers work closely with you, to provide 24/7 personalized support across the entire Oracle IT stack. Proactive advice, regular patch and performance reviews as well as preventative services with diagnostic tools are delivered to ensure your Oracle environment is continually optimized.
Business Critical Service for Systems
This service delivers mission critical support through a combination of 24x7 fault monitoring, priority handling of IT service requests and quarterly reviews and patch installation. Drive higher availability and reduce risk for all your mission critical server and storage technologies.
Business Critical Assistance
Oracle Advanced Support Assistance gives you the benefit of an Advanced Support Delivery Manager who provides proactive guidance to ensure timely and accurate escalation of production-critical service requests.
Advanced Support Assistance
Oracle Advanced Support Assistance gives you the benefit of an Advanced Support Delivery Manager who provides proactive guidance to ensure timely and accurate escalation of production-critical service requests.
Mission Critical Support with Oracle Solution Support Center (2:48)
Customer Success Stories
"Oracle Advanced Customer Support Services has contributed to our success by making the application available. In addition, even when we had issues, they ensured that the system returned to service as quickly
Priority Service
Oracle Priority Service provides an Advanced Support Delivery Manager, with knowledge of your IT environment, business, and timelines, who proactively manages problem resolution and escalations. Also, your service requests receive priority handling from Oracle's support delivery teams for faster response and resolution times.
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