Annual Services Offerings

Maximize Availability for your Mission Critical Environment

Oracle Advanced Customer Support Services offers five unique levels of annualized mission-critical support services. You can select the precise service that meets your technology and business requirements.

 

Overview and Benefits


Mission Critical Support Tailored to Your Unique Needs
Mission Critical Support Tailored to Your Unique Needs

Achieving and maintaining a stable, highly available IT environment can be a complex and costly challenge. That's why personalized, mission critical support is crucial. Oracle Advanced Customer Support Services delivers mission critical support tailored to your unique needs—from a comprehensive solution support center or advanced monitoring and resolution service to specific advanced support assistance. These annual services help maximize availability for your mission critical environment.

Advanced Monitoring and Resolution

Mission critical environments demand 24/7 monitoring and support. Oracle Advanced Monitoring and Resolution provides remote monitoring and resolution across the entire IT stack. These annual services help you quickly identify and resolve issues as well as reduce risk.

Solution Support Center

Oracle Solution Support Center is the most comprehensive ACS support offering. A Technical Account Manager and a dedicated team of Advanced Support Engineers work closely with you, to provide 24/7 personalized support across the entire Oracle IT stack. Proactive advice, regular patch and performance reviews as well as preventative services with diagnostic tools are delivered to ensure your Oracle environment is continually optimized.

Business Critical Assistance

Oracle Advanced Support Assistance gives you the benefit of a Technical Account Manager who provides proactive guidance to ensure timely and accurate escalation of production-critical service requests.

Advanced Support Assistance

Oracle Advanced Support Assistance gives you the benefit of Technical Account Manager who provides proactive guidance to ensure timely and accurate escalation of production-critical service requests.

Mission Critical Support with Oracle Solution Support Center (2:48)

Customer Success Stories

AT&T logo

"Oracle Advanced Customer Support Services has contributed to our success by making the application available. In addition, even when we had issues, they ensured that the system returned to service as quickly as possible."

Bryon Rickey, Director of Production Operations, AT&T
Watch the video
See all customer stories

Priority Service

Oracle Priority Service provides a Technical Account Manager, with knowledge of your IT environment, business, and timelines, who proactively manages problem resolution and escalations. Also, your service requests receive priority handling from Oracle's support delivery teams for faster response and resolution times.

Contact Us
Maximize Performance with Advanced Support
Reduce Risk with Oracle Advanced Monitoring and Resolution
    E-mail this page E-mail this page    Printer View Printer View