Oracle Solution Support Center

Drive High Availability with Mission Critical Support

When business continuity is crucial and you need mission critical support, Oracle Advanced Customer Support delivers a dedicated support team, proactive guidance, and preventative services.

 
 
 

Overview and Benefits


Oracle Solution Support Center

With Oracle Solution Support Center, an Oracle Technical Account Manager and a dedicated team of advanced support engineers work closely with you, both onsite and remotely, to provide 24/7 personalized support across the entire Oracle stack.

Critical issues receive immediate attention from the team through a 24/7 dedicated toll-free hotline. Proactive advice, regular patch and performance reviews, as well as preventative services with diagnostic tools are delivered to ensure your Oracle environment is continually optimized.

Key Service Activities
  • Dedicated Support Team—Dedicated support team for issue resolution and advice across tour entire Oracle IT stack.
  • Proactive Guidance—Technical Account Managers understand your unique IT environment.
  • Priority Response—24/7 dedicated hotline for immediate critical issue response.
  • Preventative Services—Patch, configuration and performance advice to drive high availability.
  • Issue Identification and Resolution—Advanced diagnostic tools to identify and resolve issues.
Oracle Solution Support Center Connected
(Oracle Database Only)

Maximize the availability and performance of your mission-critical Oracle databases and their surrounding ecosystems with all the great features of Solution Support Center plus:

Key Service Activities
  • Database Fault Management—Helps protect Oracle databases 24/7 through automated fault monitoring.
  • Proactive Database Health Checks—Identifies potential issues with your database configuration settings, security protections, and scalability attributes.
  • Oracle Database Security Compliance Reporting— Compares your covered databases against Oracle security best practices for database configuration, directory and file permissions, and user access.
  • Service Dashboard for Real-Time Status Reporting— Intuitive service dashboard on the Oracle Advanced Support portal that provides a complete view of your Oracle database.
  • Patch Management (optional service)—Oracle applies patches to covered Oracle databases up to four times per year via the Oracle Advanced Support Platform.
Mission Critical Support with Oracle Solution Support Center (2:48)

Customer Success Stories

AT&T logo

"Oracle Advanced Customer Support Services has contributed to our success by making the application available. In addition, even when we had issues, they ensured that the system returned to service as quickly as possible."

Bryon Rickey, Director of Production Operations, AT&T
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