When business continuity is crucial and you need mission critical support, Oracle Advanced Customer Support delivers a dedicated support team, proactive guidance, and preventative services.
With Oracle Solution Support Center, an Oracle Technical Account Manager and a dedicated team of advanced support engineers work closely with you, both onsite and remotely, to provide 24/7 personalized support across the entire Oracle stack.
Critical issues receive immediate attention from the team through a 24/7 dedicated toll-free hotline. Proactive advice, regular patch and performance reviews, as well as preventative services with diagnostic tools are delivered to ensure your Oracle environment is continually optimized.
"Oracle Advanced Customer Support Services has contributed to our success by making the application available. In addition, even when we had issues, they ensured that the system returned to service as quickly