Services for Applications
Faster Adoption for Oracle Applications
Oracle Advanced Customer Support Services delivers tailored advanced support services for Oracle Applications to help maximize performance, reduce risk and achieve high availability for your IT environment.
Overview and Benefits
Oracle Advanced Customer Support Services for Applications
More than 70,000 customers worldwide rely on Oracle's complete application solutions to achieve superior results. Oracle Advanced Customer Support Services delivers onsite guidance, best practices and expertise to customers during their Oracle business application implementation.
Key Applications
- Oracle E-Business Suite
- Oracle Siebel
- Oracle Hyperion
- Oracle PeopleSoft Enterprise
- Oracle Business Intelligence
- Oracle Fusion Applications
High Availability with Mission Critical Support
Oracle Advanced Customer Support Services delivers mission critical support tailored to your unique needs—from a comprehensive solution support center to specific advanced support assistance. These annual services help maximize availability for your mission critical environment.
Accelerate ROI with Production Readiness and Optimization Services
Oracle Advanced Customer Support Services helps accelerate return on investment with production readiness and production optimization services. With Oracle Fixed Scope Services that span the entire solution lifecycle, you choose from a set of fixed price, advanced support packaged services according to your unique needs.
Service Highlights for Applications:
- Performance Review and Recommendations
- Configuration Review and Recommendations
- Production Diagnostic Review and Recommendations
Faster Adoption with Advanced Support Engineers
Advanced support engineers, advanced support delivery managers, and technical account managers work with you onsite and remotely to provide proactive and preventive support, and tailored technical assistance to help accelerate adoption and optimize performance of Oracle Applications.
- In-depth Oracle Applications technical expertise
- Implementation governance
- Build, configuration and performance reviews
- Production optimization
Video: Cisco Optimizes Performance for Oracle E-Business Suite R12 (1:32)
Customer Success Stories
"Oracle Advanced Customer Support Services provides an invaluable service, both on a proactive and a reactive basis. ACS helps to ensure our business-critical systems are always on, and it is also instrumental in helping with our complex upgrade program across the organization."
"Upgrading to Oracle E-Business Suite Financials Release 12 and Oracle Database 11g has improved the speed and availability of our online financial functions and provided us with a stable, scalable database platform. By engaging Oracle Advanced Customer Services to provide end-to-end implementation support and guidance, we ensured the entire upgrade was completed within our tight timeframe."
The system went live in seven months—less than the eight months normally required for this type of implementation, due to support from Oracle Advanced Customer Support Services.
ACS Services for Oracle PeopleSoft
Oracle Advanced Customer Support Services provides advanced support for Oracle's PeopleSoft Enterprise products to help reduce risk, accelerate adoption and gain faster return on investment. Oracle Advanced Customer Support Services offers solutions designed to maintain current tax capabilities:
- 1099 Tax Update for Oracle's PeopleSoft Financial Management solutions
- North American Payroll Tax Updates for Oracle’s PeopleSoft Human Capital Management (HCM)
Benefits:
- Control your upgrade strategy with the two year option.
- Keep your vendor or independent contractor filings current.
- Reduce risk by applying Oracle standard updates.
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