Advanced Support for Oracle Applications

Faster Adoption for Oracle Applications

Oracle Advanced Customer Support delivers tailored advanced support services for Oracle Applications to help maximize performance, reduce risk and achieve high availability for your IT environment.

 
 
 

Overview and Benefits


Oracle Advanced Customer Support Services for Applications
Oracle Advanced Customer Support for Applications

More than 70,000 customers worldwide rely on Oracle's complete application solutions to achieve superior results. Oracle Advanced Customer Support delivers onsite guidance, best practices and expertise to customers during their Oracle business application implementation.

Key Applications
  • Oracle E-Business Suite
  • Oracle Siebel
  • Oracle Hyperion
  • Oracle PeopleSoft Enterprise
  • Oracle Business Intelligence
  • Oracle Fusion Applications

High Availability with Mission Critical Support

Oracle Advanced Customer Support delivers mission critical support tailored to your unique needs—from a comprehensive solution support center to specific advanced support assistance. These services help maximize availability for your mission critical environment.

Accelerate ROI with Production Readiness and Optimization Services

Oracle Advanced Customer Support helps accelerate return on investment with production readiness and production optimization services. With Oracle Systems Optimization Support that spans the entire solution lifecycle, you choose from a set of fixed price, advanced support packaged services according to your unique needs.

Service Highlights for Applications:

  • Performance Review and Recommendations
  • Configuration Review and Recommendations
  • Production Diagnostic Review and Recommendations

Faster Adoption with Advanced Support Engineers

Advanced support engineers and Technical Account Managers work with you onsite and remotely to provide proactive and preventive support, and tailored technical assistance to help accelerate adoption and optimize performance of Oracle Applications.

  • In-depth Oracle Applications technical expertise
  • Implementation governance
  • Build, configuration and performance reviews
  • Production optimization
Video: Cisco Optimizes Performance for Oracle E-Business Suite R12 (1:32)

Customer Success Stories

The system went live in seven months—less than the eight months normally required for this type of implementation, due to support from Oracle Advanced Customer Support Services.

Banco do Brasil
See all customer stories

Advanced Customer Support for PeopleSoft

Oracle Advanced Customer Support provides advanced support for Oracle's PeopleSoft Enterprise products to help reduce risk, accelerate adoption and gain faster return on investment. Oracle Advanced Customer Support offers solutions designed to maintain current tax capabilities:

  • 1099 Tax Update for Oracle's PeopleSoft Financial Management solutions
  • North American Payroll Tax Updates for Oracle’s PeopleSoft Human Capital Management (HCM)

Benefits:

  • Control your upgrade strategy with the two year option.
  • Keep your vendor or independent contractor filings current.
  • Reduce risk by applying Oracle standard updates.
 
 
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