Oracle Advanced Customer Support Services delivers tailored advanced support services for Oracle Applications to help maximize performance, reduce risk and achieve high availability for your IT environment.
More than 70,000 customers worldwide rely on Oracle's complete application solutions to achieve superior results. Oracle Advanced Customer Support Services delivers onsite guidance, best practices and expertise to customers during their Oracle business application implementation.
Oracle Advanced Customer Support Services delivers mission critical support tailored to your unique needs—from a comprehensive solution support center to specific advanced support assistance. These annual services help maximize availability for your mission critical environment.
Oracle Advanced Customer Support Services helps accelerate return on investment with production readiness and production optimization services. With Oracle Fixed Scope Services that span the entire solution lifecycle, you choose from a set of fixed price, advanced support packaged services according to your unique needs.
Service Highlights for Applications:
Advanced support engineers, advanced support delivery managers, and technical account managers work with you onsite and remotely to provide proactive and preventive support, and tailored technical assistance to help accelerate adoption and optimize performance of Oracle Applications.
"Oracle Advanced Customer Support Services provides an invaluable service, both on a proactive and a reactive basis. ACS helps to ensure our business-critical systems are always on, and it is also instrumental in helping with our complex upgrade program across the organization."
"Upgrading to Oracle E-Business Suite Financials Release 12 and Oracle Database 11g has improved the speed and availability of our online financial functions and provided us with a stable, scalable database platform. By engaging Oracle Advanced Customer Services to provide end-to-end implementation support and guidance, we ensured the entire upgrade was completed within our tight timeframe."
The system went live in seven months—less than the eight months normally required for this type of implementation, due to support from Oracle Advanced Customer Support Services.
Oracle Advanced Customer Support Services provides advanced support for Oracle's PeopleSoft Enterprise products to help reduce risk, accelerate adoption and gain faster return on investment. Oracle Advanced Customer Support Services offers solutions designed to maintain current tax capabilities: