Oracle Advanced Customer Support Services for Databases

With Oracle Database 11g and Oracle Exadata, the world's fastest database machine, Oracle provides extreme performance to enable you to achieve new levels of performance, consolidation, and savings.

Oracle Advanced Customer Support Services delivers services across the lifecycle of your IT environment to help you maximize the performance, reduce risk and achieve high availability for your Oracle database. We provide a focused team of experts with Advanced Support Engineers. With our new Oracle Exadata Start-Up Pack, we help you be successful—right from the start.

• Oracle Exadata Start-Up Pack (in partnership with Oracle Consulting)—Oracle Exadata Start-Up Pack provides a lifecycle approach to help you plan, design, deploy, and support your Oracle Exadata system.
• Solution Support Center—With Solution Support Center, you get a focused support team, either onsite or remote who knows your IT environment and your history.
• Oracle Advanced Monitoring and Resolution—A suite of mission critical support offerings that includes 24x7 monitoring and resolution of software and hardware incidents for the complete stack.
• Oracle Fixed Scope Services—Advanced Support packaged services that provide production readiness and production optimization across your Oracle technology stack. Advanced Support Engineers utilize proven methodologies and best practices as well as advanced support diagnostic tools to support your changing IT needs.