Oracle Advanced Customer Support Services delivers tailored advanced support services for Oracle Database to help maximize performance, reduce risk and achieve high availability for your IT environment.
With Oracle Database 11g and Oracle Exadata, the world's fastest database machine, Oracle provides extreme performance to enable you to achieve new levels of performance, consolidation, and savings.
Oracle Advanced Customer Support Services delivers services across the lifecycle of your IT environment to help you maximize the performance, reduce risk and achieve high availability for your Oracle Database. We provide a focused team of advanced support experts. With our advanced support services for Oracle Exadata, we help you be successful—right from the start.
Oracle Advanced Customer Support Services delivers mission critical support tailored to your unique needs—from a comprehensive solution support center to specific advanced support assistance. These annual services help maximize availability for your mission critical environment.
Oracle Advanced Customer Support Services helps accelerate return on investment with production readiness and production optimization services. With Oracle Fixed Scope Services that span the entire solution lifecycle, you choose from a set of fixed price, advanced support packaged services according to your unique needs.
Service Highlights for Oracle Database:
Advanced support engineers and Technical Account Managers work with you onsite and remotely to provide proactive and preventive support, and tailored technical assistance to help maximize performance and availability of your Oracle Database.
"Oracle Advanced Customer Support Services has contributed to our success by making the application available. In addition, even when we had issues, they ensured that the system returned to service as quickly as possible."
The Oracle Exadata Start-Up Pack delivers a suite of services and expertise to help you deploy Oracle Exadata quickly and effectively. After deployment, we provide mission critical support services and advanced monitoring to help you maximize the performance of Oracle Exadata.
To assist and support you with planning and migrating your databases to Oracle Exadata and Oracle database environments, Oracle ACS provides two services delivered through a secure Oracle Advanced Support Gateway. These services combine the latest best practices, advanced support tools and expertise to deliver a well defined outcome for a fixed fee.
The Oracle Consolidation Planning Service enables you to identify the most optimal consolidation and deployment scenarios when migrating to a private cloud environment based on your current configurations, workloads and security requirements. The Oracle Migration Service assists you in the planning, validation and migration of their critical and complex databases to a private cloud environment. (These services are offered initially to a limited geography.)