Oracle Advanced Customer Support Services provides readiness and extension services for qualified Oracle Premier Support customers to help them gain access to Oracle Platinum Services quickly and effectively as well as ensure an optimized solution.
Oracle Platinum Services is a special entitlement available to Oracle Premier Support customers running certified configurations on Oracle's engineered systems. Oracle Advanced Customer Support Services provides readiness and extension services for this solution.
When you choose the extreme performance of an Oracle IaaS solution you also gain access to extraordinary support for high availability and performance, including Oracle PlatinumPlus Services. Exclusively available at no extra cost to Oracle IaaS customers running Oracle Exadata, Oracle Exalogic or SPARC SuperCluster, Oracle PlatinumPlus Services helps ensure your system remains configured and tuned correctly with quarterly automated assessments for performance, system availability, and security compliance.
Oracle Advanced Customer Support Services for Oracle Iaas offers extension services to help optimize Oracle IaaS for maximum high availability:
"We have multiple suppliers who deliver support and updates, but that makes it difficult for us to meet our service levels. We believe Oracle Platinum Services can improve the way we support our environment so that we are able to meet our service levels and, at the same time, lower our costs."