Oracle Advanced Customer Support Services for Oracle Platinum Services

Readiness and Extension Services for Oracle Platinum Services

Oracle Advanced Customer Support Services provides readiness and extension services for qualified Oracle Premier Support customers to help them gain access to Oracle Platinum Services quickly and effectively as well as ensure an optimized solution.

 
 
 

Overview and Benefits


Oracle Advanced Customer Support Services for Oracle Platinum Services
Oracle Advanced Customer Support Services for Oracle Platinum Services

Oracle Platinum Services is a special entitlement available to Oracle Premier Support customers running certified configurations on Oracle's engineered systems. Oracle Advanced Customer Support Services provides readiness and extension services for this solution.

Key Benefits
  • Fast Path to Oracle Platinum Services. Help ensure proper certified configuration levels and monitoring setup.
  • Extensions for Optimized performance. Advanced monitoring, end user performance monitoring and solution support centers for optimal performance.
  • High Availability. Readiness and extension services help customers maximize availability with Oracle Platinum Services.
Key Features
  • Installation and Configuration
  • Patch Review and Installation
  • Oracle Advanced Monitoring and Resolution
  • End User Performance Monitoring
  • Oracle Solution Support Center
  • Preproduction Readiness Review
  • Go-Live Support
Oracle Advanced Customer Support Services
for Oracle IaaS

When you choose the extreme performance of an Oracle IaaS solution you also gain access to extraordinary support for high availability and performance, including Oracle PlatinumPlus Services. Exclusively available at no extra cost to Oracle IaaS customers running Oracle Exadata, Oracle Exalogic or SPARC SuperCluster, Oracle PlatinumPlus Services helps ensure your system remains configured and tuned correctly with quarterly automated assessments for performance, system availability, and security compliance.

Oracle Advanced Customer Support Services for Oracle Iaas offers extension services to help optimize Oracle IaaS for maximum high availability:

  • Oracle Technical Account Manager for Oracle IaaS
    With a Technical Account Manager (TAM), you leverage best practices and insight based on years of experience to help analyze and manage next steps from the quarterly automated assessments available from Oracle PlatinumPlus Services.
  • Oracle Advanced Monitoring and Resolution for Oracle IaaS
    Would you prefer to have your operations managed with Oracle Advanced Monitoring and Resolution? With 275 additional monitoring metrics customizable to customer specific service level, proactive and predictive monitoring complements fault monitoring from Oracle Platinum Services.
  • Oracle's Database Machine Administrator for Oracle IaaS
    Leverage Oracle's deep database expertise with a Database Machine Administrator for Oracle Exadata , onsite or remotely, who has the role of a database, systems, and storage administrator combined to help you fully leverage the operational efficiencies of Oracle Exadata and Oracle Enterprise Manager.
  • Oracle Solution Support Center for Oracle IaaS
    With the Oracle Solution Support Center, an Oracle Technical Account Manager and a team of Oracle Advanced Support Engineers work closely with a you, both onsite and remotely, to provide 24/7 personalized support with a response time SLA.
Video: High Availability with Advanced Monitoring and Resolution (2:47)

Customer Success Stories

KPN

"We have multiple suppliers who deliver support and updates, but that makes it difficult for us to meet our service levels. We believe Oracle Platinum Services can improve the way we support our environment so that we are able to meet our service levels and, at the same time, lower our costs."

Michel Bosman, Lead Architect, KPN
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Maximize Performance with Advanced Support
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