Oracle Systems Optimization Support offers assistance with a wide range of operational tasks and change efforts associated with Oracle hardware and software.
Oracle Advanced Customer Support offers fixed scope services that deliver production readiness and production optimization services across your Oracle technology stack. You choose from a set of advanced support packaged services according to your unique needs.
Our Advanced Support Engineers utilize proven methodologies and best practices as well as advanced support diagnostic tools to support your changing IT needs. Oracle Systems Optimization Support drives value across the entire technology lifecycle from planning through deployment and post-production support phases.
Production readiness services are designed to accelerate deployment and adoption by helping ensure that you are ready to support preproduction and go-live operations. These services include installation, configuration, and reviews ranging from preproduction to go-live support.
Production optimization services are designed to help you achieve optimal performance and maximum availability. These services include performance and production diagnostic reviews, advanced support knowledge workshops, and patching services.
ACS for Oracle Platinum Services provides readiness and extension services for qualified Oracle Premier Support customers to help them gain access to Oracle Platinum Services quickly and effectively as well as ensure an optimized solution.Learn more about ACS for Oracle Platinum Services
"I would recommend Oracle Advanced Customer Support Services because they provide comprehensive solutions... as well as [an] onsite dedicated engineering team to provide faster business solutions."