Oracle Advanced Customer Support Services
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Oracle Advanced Customer Support Services

WHY ORACLE ADVANCED CUSTOMER SUPPORT SERVICES?

PORTFOLIO OVERVIEW

Oracle Advanced Customer Support Services provides mission critical support services for complex IT environments to help maximize performance, achieve higher availability and reduce risk.

Who uses Oracle Advanced Customer Support Services?

  • 94% of the "S&P Global 100" companies
  • 94% of the Dow Jones STOXX 50*
  • 5 of the top 5 telecommunications companies
  • 9 of the top 10 global banks
  • 4 of the top 5 aerospace and defense companies

* Europe's leading Blue-chip index for the Eurozone

Oracle Advanced Customer Support Services delivers annual, fixed scope, and time and materials services including the following:

  • Production readiness services, including installation and configuration, focused on accelerating return on investment and reducing risk.
  • Production optimization services, including configuration and performance reviews, to continuously maximize availability and improve performance.
  • Annual services, including a Solution Support Center, to provide tailored proactive and preventive support services for mission critical systems.
  • Advanced monitoring & resolution services across the entire IT stack to maximize availability.
  • Advanced Support Engineers with unparalleled support and operational experience for all Oracle technology.

ORACLE ADVANCED CUSTOMER SUPPORT SERVICES
Complete Stack Services Engineered Systems Services

CONTACT ORACLE ADVANCED CUSTOMER SUPPORT SERVICES

For more information, contact acsdirect_us@oracle.com.
 
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Maximize Performance with Advanced Support
Cisco Optimizes Performance for Oracle E-Business Suite R12

Customers

  • AT&T Maximizes Availability (2 min.)

    AT&T Maximizes Availability with Advanced Customer Services

    AT&T meets the challenge of maximum performance and high-availability for its growing IT environment by utilizing Oracle Advanced Customer Services.

  • Cisco Optimizes Performance for Oracle E-Business Suite R12 (2 min.)

    Cisco Optimizes Performance for Oracle E-Business Suite R12

    Cisco upgrades to Oracle E-Business Suite R12 and optimizes performance by leveraging a dedicated engineering team and proactive guidance from Oracle Advanced Customer Support Services.

  • University of Central Florida Benefits from Superior Support (2 min.)

    University of Central Florida Benefits from Superior Support

    CTO, Robert Yanckello explains how Oracle Advance Customer Services deliver top-notch support. Yanckello also points out that purchasing hardware and software from one company helps avoid finger pointing while achieving quick results.

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