Oracle Advanced Customer Support Services for Middleware

Oracle Fusion Middleware 11g enables enterprises to create and run agile, intelligent business applications while maximizing IT efficiency through full utilization of modern hardware and software architectures. Oracle Exalogic, Oracle WebLogic Server and Oracle Service-Oriented Architecture (SOA) are part of the leading Oracle middleware infrastructure.

Oracle Advanced Customer Support Services delivers services across the lifecycle of your Oracle Fusion Middleware environment to help you maximize the performance, reduce risk and achieve high availability. We provide a focused team of experts with Advanced Support Engineers. With our new Oracle Exadata Start-Up Pack, we help you be successful—right from the start.

• Oracle Exalogic Start-Up Pack (in partnership with Oracle Consulting)—Oracle Exalogic Start-Up Pack provides a lifecycle approach to help you plan, design, deploy, and support your Oracle Exalogic system.
• Solution Support Center—With Solution Support Center, you get a focused support team, either onsite or remote who knows your IT environment and your history.
• Oracle Advanced Monitoring and Resolution—A suite of mission critical support offerings that includes 24x7 monitoring and resolution of software and hardware incidents for the complete stack.
• Oracle Fixed Scope Services—Advanced Support packaged services that provide production readiness and production optimization across your Oracle technology stack. Advanced Support Engineers utilize proven methodologies and best practices as well as advanced support diagnostic tools to support your changing IT needs.