Oracle Advanced Customer Support

Personalized and proactive mission-critical support to maximize
the availability, performance and value of Oracle solutions


Why Oracle Advanced Customer Support?

Oracle’s innovative software, systems and cloud services are revolutionizing the industry and no one offers more personalized and proactive mission-critical support for Oracle technology. Oracle Advanced Customer Support operates globally as a part of Oracle Customer Support Services and partners closely with Oracle Development to deliver a broad range of services which build upon Oracle Premier Support to help our customers maximize solution availability, performance and value. Our over 4,000 customers span all major industries and include 82% of Fortune 100 companies and 84% of top 50 world governments.

Oracle Solution Support Center
Oracle Solution Support Center

Oracle Solution Support Center and Oracle Solution Support Center Connected provide a comprehensive personalized support for mission-critical Oracle environments. With a dedicated hotline, assigned team of Advanced Support Engineers and assigned Technical Account Manager, our experts gain an intimate understanding of your configurations, processes, projects and objectives to accelerate resolution, proactively prevent problems, and optimize your solution over time. With Oracle Solution Support Center Connected you also receive remote database fault monitoring, proactive database health checks, database security compliance reporting, remote database patch deployment, and an easy to use service dashboard for real-time status reporting.

Oracle Priotity Support
Oracle Priority Support

Oracle Priority Support is your fast lane to speedy issue resolution. Jump to the front of the queue and receive priority service request handling for your most critical Oracle products. You also have access to a named Technical Account Manager who can provide additional guidance and proactively manage problem resolution.

Oracle On-Site Support
Oracle On-Site Support

Get hands-on support from Oracle Advanced Support experts embedded within your team at your location(s) where we can assist with Oracle solutions, knowledge transfer, and leadership for diverse, complex technical challenges. Depending on what is needed, we can provide assistance for just specific projects or on a more ongoing basis.

Oracle Systems Optimization Support
Oracle Systems Optimization Support

Our experts can assist with a wide range of operational tasks and change efforts associated with Oracle hardware and software. Available offerings begin with product installation and start-up and extend throughout the IT lifecycle. Based on best practices, these support services help ensure that you are setup for success so you can truly get the most of your Oracle products.

Time and Materials
Oracle Advanced Support Cloud Services

Oracle Advanced Support Cloud is your connection to success. Join over one thousand Oracle customers already taking advantage of this innovative, valuable, and growing set of cloud support services. Through codified global best practices, automation and global Centers of Excellence, you receive support solutions that are engineered to deliver the results you need.

Advanced Support Offerings by Product
Advanced Support Offerings by Product

Oracle Advanced Customer Support offers a range of helpful support services spanning the IT lifecycle and the complete Oracle hardware and software stack.

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