Oracle Advanced Customer Support Services
Increase system availability, reduce risk and accelerate ROI
Why Oracle Advanced Customer Support Services?
Seamless data availability, optimal applications performance, and reduced IT risk are critical to business success. Oracle Advanced Customer Support (ACS) Services delivers tailored mission-critical support services to help you maintain and maximize performance of all Oracle mission critical systems. Our partnership with Oracle Support and Oracle's engineering teams combined with our unique approach to building a collaborative, long term relationship with your IT team provide a highly integrated approach to helping you meet your complex IT requirements.
Our engineers provide proactive and preventive support using advanced diagnostic tools to help you increase system availability, reduce risk and accelerate ROI across the Oracle stack—applications, middleware, database, servers and storage systems. Choose from a portfolio of mission critical support services that you can tailor to your IT and business needs.
Complete Stack Coverage
Oracle Advanced Customer Support Services provides advanced support services across the entire Oracle stack—applications, middleware, database, servers and storage systems.
Annual Services
Achieving and maintaining a stable, highly available IT environment can be a complex and costly challenge. Oracle Advanced Customer Support Services delivers mission critical support tailored to your unique needs—from a comprehensive solution support center to advanced monitoring and resolution. For systems, get the most advanced level of preventative support and priority response with Oracle Business Critical Service for Systems. These annual services help maximize availability for your mission-critical environment.
Fixed Scope Services
Oracle Advanced Customer Support Services helps accelerate return on investment with production readiness and production optimization services. With Oracle Fixed Scope Services that span the entire solution lifecycle, you choose from a set of fixed price, advanced support packaged services according to your unique needs.
Advanced Support Expertise—Time and Materials
Oracle Advanced Customer Support Services engineers and technical service managers deliver in-depth knowledge of Oracle products as well as best practices and advanced support tools. Advanced support engineers, advanced support delivery managers, and technical account managers work with you onsite and remotely to provide proactive and preventive support as well as tailored technical assistance to help accelerate adoption and optimize performance of Oracle technology.
Services for Engineered Systems
Through a lifecycle services approach, Oracle Advanced Customer Support Services helps you deploy and optimize Oracle's engineered systems to maximize the value of your Oracle technology investment. Also, ACS for Oracle Platinum Services provides readiness and extension services for qualified Oracle Premier Support customers to help them gain access to Oracle Platinum Services quickly and effectively as well as ensure an optimized solution.
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