Oracle Advanced Customer Support Services for Server and Storage Systems

The availability of your systems and their efficient operation are key to your organization's survival. Oracle Advanced Customer Support Services provides deep know-how in deploying and optimizing Oracle hardware systems—improving performance, increasing availability, and reducing implementation times.

• Installation Services—Comprehensive installation and configuration services delivered by Oracle server and storage product experts.
• Production Readiness Services—A suite of services that provides integration and testing of new servers and storage into production environments. Oracle experts optimize system availability and recoverability features as well as assist with integration of storage products into back up environments.
• Optimization Services—A portfolio of tailored services that help you optimize your environment to meet both business and technical requirements.
• Solution Support Center—With Solution Support Center, you get a focused support team, either onsite or remote who knows your IT environment and your history.
• Oracle Advanced Monitoring and Resolution—A suite of mission critical support offerings that includes 24x7 monitoring and resolution of software and hardware incidents for the complete stack.
• Oracle Fixed Scope Services—Advanced Support packaged services that provide production readiness and production optimization across your Oracle technology stack. Advanced Support Engineers utilize proven methodologies and best practices as well as advanced support diagnostic tools to support your changing IT needs.