Oracle Advanced Customer Support provides deep know-how in deploying and optimizing Oracle hardware systems—improving performance, increasing availability, and reducing implementation times.
Whether you are initiating a technology refresh project, optimizing an existing environment through the use of virtualization technologies, or looking to drive better datacenter standardization and operational best practices, Oracle can help.
Sample services activities include:
Oracle Advanced Customer Support delivers mission critical support tailored to your unique needs—from a comprehensive solution support center to specific advanced support assistance. These services help maximize availability for your mission critical environment.
Oracle Advanced Customer Support helps accelerate return on investment with production readiness and production optimization services. With Oracle Systems Optimization Support that spans the entire solution lifecycle, you choose from a set of fixed price, advanced support packaged services according to your unique needs.
Service Highlights for Oracle Systems:
Advanced support engineers and Technical Account Managers work with you onsite and remotely to provide proactive and preventive support, and tailored technical assistance to help maximize performance and availability of your Oracle Server and Storage Systems.
According to recent IDC research, you can maximize system performance to manage the cost of your technology investments with service and support. Learn how in your complimentary white paper, Maximizing System Performance to Manage the Cost of IT Operations.Learn more: Maximizing System Performance to Manage the Cost of IT
Oracle Advanced Customer Support provides deep product knowledge during the installation, configuration, monitoring, and continual improvement phases of systems infrastructures.
With Oracle storage products you get industry leading performance, manageability, data protection and affordability. Proper installation, configuration and ongoing support are critical to the successful deployment of your new storage technology.
Oracle Advanced Customer Support installs and configures Oracle infrastructure software such as Oracle Solaris, Oracle Solaris Cluster, Oracle Linux, Oracle VM Manager, Oracle Enterprise Manager, Sun Storage Archive Manager, and Oracle Key Manager. Ensure your server and storage technologies are optimally configured for peak performance.