Advanced Support for Oracle Servers and Storage

Unparalleled Services for Complete Lifecycle Management

Oracle Advanced Customer Support provides deep know-how in deploying and optimizing Oracle hardware systems—improving performance, increasing availability, and reducing implementation times.


Overview and Benefits

Oracle Advanced Customer Support Services for Server and Storage Systems
Oracle Advanced Customer Support for Server and Storage Systems

Whether you are initiating a technology refresh project, optimizing an existing environment through the use of virtualization technologies, or looking to drive better datacenter standardization and operational best practices, Oracle can help.

Sample services activities include:

  • Tailored workshops to address best practices and knowledge transfers
  • Installation and configuration assistance to speed deployment of new Oracle systems
  • Pre-production readiness reviews covering: Review supportability and readiness of your deployment approach
  • Tailored support with Advanced Support Engineers focusing on server performance and availability requirements

High Availability with Mission Critical Support

Oracle Advanced Customer Support delivers mission critical support tailored to your unique needs—from a comprehensive solution support center to specific advanced support assistance. These services help maximize availability for your mission critical environment.

Accelerate ROI with Production Readiness and Optimization Services

Oracle Advanced Customer Support helps accelerate return on investment with production readiness and production optimization services. With Oracle Systems Optimization Support that spans the entire solution lifecycle, you choose from a set of fixed price, advanced support packaged services according to your unique needs.

Service Highlights for Oracle Systems:

  • Advanced Support Knowledge Workshop
  • Standard System Installation
  • Standard Software Installation and Configuration
  • Performance Review and Recommendations
  • Configuration Review and Recommendations
  • Production Diagnostic Review and Recommendations
  • Patch Review and Installation

Faster Adoption with Advanced Support Engineers

Advanced support engineers and Technical Account Managers work with you onsite and remotely to provide proactive and preventive support, and tailored technical assistance to help maximize performance and availability of your Oracle Server and Storage Systems.

  • In-depth Oracle Server and Storage Systems technical expertise
  • Implementation governance
  • Build, configuration and performance reviews
  • Production optimization

What's New

Maximizing System Performance

Maximizing System Performance to Manage the Cost of IT

According to recent IDC research, you can maximize system performance to manage the cost of your technology investments with service and support. Learn how in your complimentary white paper, Maximizing System Performance to Manage the Cost of IT Operations.

Learn more: Maximizing System Performance to Manage the Cost of IT

Services for Servers

Oracle Advanced Customer Support provides deep product knowledge during the installation, configuration, monitoring, and continual improvement phases of systems infrastructures.

Services for Storage

With Oracle storage products you get industry leading performance, manageability, data protection and affordability. Proper installation, configuration and ongoing support are critical to the successful deployment of your new storage technology.

Services for Infrastructure Software

Oracle Advanced Customer Support installs and configures Oracle infrastructure software such as Oracle Solaris, Oracle Solaris Cluster, Oracle Linux, Oracle VM Manager, Oracle Enterprise Manager, Sun Storage Archive Manager, and Oracle Key Manager. Ensure your server and storage technologies are optimally configured for peak performance.

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Optimization Services for Oracle Systems
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