Oracle Advanced Customer Support Services provides deep know-how in deploying and optimizing Oracle hardware systems—improving performance, increasing availability, and reducing implementation times.
Whether you are initiating a technology refresh project, optimizing an existing environment through the use of virtualization technologies, or looking to drive better datacenter standardization and operational best practices, Oracle can help.
Sample services activities include:
Oracle Advanced Customer Support Services delivers mission critical support tailored to your unique needs—from a comprehensive solution support center to specific advanced support assistance. These annual services help maximize availability for your mission critical environment.
Oracle Advanced Customer Support Services helps accelerate return on investment with production readiness and production optimization services. With Oracle Fixed Scope Services that span the entire solution lifecycle, you choose from a set of fixed price, advanced support packaged services according to your unique needs.
Service Highlights for Oracle Systems:
Advanced support engineers and Technical Account Managers work with you onsite and remotely to provide proactive and preventive support, and tailored technical assistance to help maximize performance and availability of your Oracle Server and Storage Systems.
Oracle Platinum Services provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers—at no additional cost.Learn more about Oracle Advanced Customer Support Services for Oracle Platinum Services
According to recent IDC research, you can maximize system performance to manage the cost of your technology investments with service and support. Learn how in your complimentary white paper, Maximizing System Performance to Manage the Cost of IT Operations.Learn more: Maximizing System Performance to Manage the Cost of IT
"The quality of the resources provided by Oracle Advanced Customer Support Services is first rate, both locally and globally. It found the experts we needed, with excellent results."
Oracle Advanced Customer Support Services provides deep product knowledge during the installation, configuration, monitoring, and continual improvement phases of systems infrastructures.
With Oracle storage products you get industry leading performance, manageability, data protection and affordability. Proper installation, configuration and ongoing support are critical to the successful deployment of your new storage technology.
Oracle Advanced Customer Support Services installs and configures Oracle infrastructure software such as Oracle Solaris, Oracle Solaris Cluster, Oracle Linux, Oracle VM Manager, Oracle Enterprise Manager, Sun Storage Archive Manager, and Oracle Key Manager. Ensure your server and storage technologies are optimally configured for peak performance.