Advanced Support Expertise—Time and Materials Offerings

In-depth Knowledge of Oracle Products for Faster Adoption

Oracle Technical Account Managers deliver in-depth knowledge of Oracle products as well as best practices and advanced support tools.


Overview and Benefits

Faster Adoption with Advanced Support Expertise
Faster Adoption with Advanced Support Expertise

Advanced support engineers and Technical Account Managers work with you onsite and remotely to provide proactive and preventive support, and tailored technical assistance to help accelerate adoption and optimize performance of Oracle technology. Through a collaborative relationship with your IT team, we understand your business and IT requirements.

Key Benefits
  • Faster Adoption
  • Optimize performance and reliability
  • Increase return on investment

Oracle Technical Account Managers

  • Provide expertise and technical guidance during implementation and beyond for faster adoption of your technology.
  • Work with you every step of the way by providing planning and governance based on best practices, as well as process optimization, while keeping in mind your technology requirements and business goals.

Oracle Advanced Support Engineer

  • Ensure that Oracle technology is installed, configured, deployed, optimized, and maintained according to Oracle best practices.
  • Experienced engineers leverage expertise across Oracle Support and Oracle’s engineering teams to provide an integrated solution tailored to your needs.
  • Utilize diagnostic and monitoring tools to anticipate, identify, and remediate issues for all Oracle mission-critical systems.

Datacenter Engineer

  • Expertise in Oracle/Sun servers and storage
  • Installation, configuration and customized deployments
  • Production and operational readiness
  • Datacenter optimization and systems relocations
Video: Cisco Optimizes Performance for Oracle E-Business Suite (1:32)

Customer Success Stories

Dena Bank logo

"Oracle Advanced Customer Support Services completed the implementation in about two weeks and spent a further 30 days on system testing. The support provided by Oracle Advanced Customer Support Services was exemplary."

Amit Sharma, IT manager, Dena Bank
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Maximize Performance with Advanced Support
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