Oracle On-Site Support

Oracle experts embedded in your team at your location(s) to assist with Oracle solutions, knowledge transfer and leadership for diverse, complex technical challenges.


Overview and Benefits

Faster Adoption with Advanced Support Expertise
Faster Adoption with Advanced Support Expertise

Advanced support engineers and Technical Account Managers work with you onsite and remotely to provide proactive and preventive support, and tailored technical assistance to help accelerate adoption and optimize performance of Oracle technology. Through a collaborative relationship with your IT team, we understand your business and IT requirements.

Key Benefits
  • Faster Adoption
  • Optimize performance and reliability
  • Increase return on investment

Oracle Technical Account Managers

  • Provide expertise and technical guidance during implementation and beyond for faster adoption of your technology.
  • Work with you every step of the way by providing planning and governance based on best practices, as well as process optimization, while keeping in mind your technology requirements and business goals.

Oracle Advanced Support Engineer

  • Ensure that Oracle technology is installed, configured, deployed, optimized, and maintained according to Oracle best practices.
  • Experienced engineers leverage expertise across Oracle Support and Oracle’s engineering teams to provide an integrated solution tailored to your needs.
  • Utilize diagnostic and monitoring tools to anticipate, identify, and remediate issues for all Oracle mission-critical systems.
Video: Cisco Optimizes Performance for Oracle E-Business Suite (1:32)

Datacenter Engineer

  • Expertise in Oracle/Sun servers and storage
  • Installation, configuration and customized deployments
  • Production and operational readiness
  • Datacenter optimization and systems relocations
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