Exceptional Award-Winning Support Oracle Support has a long history of recognition and a proven track record of providing a superior ownership experience. SUPPORT AWARDS Year Award 2012 Service Excellence in Customer Commitment (TSIA) 2011 Service Excellence in Mission Critical Support Hardware (TSIA) 2010 Service Excellence in Complex Application Support (TSIA) Lifetime Achievement Award for Outstanding Service (TSIA) 2009 Global Customer Support Worldwide ISO 9001:2008/TickIT Certification Service Excellence in Integrated Services (TSIA) 2008 Service Excellence in Mission Critical Support (SSPA) Best Embedded Product Support (SSPA) Best On-Site Support (SSPA) Best Service Delivery Optimization (SSPA) Best Value-Added Support (SSPA) 2007 Boeing Performance Excellence Award (Boeing Corporation) Services Industry Leader Award (SSPA) Best Value-Added Support (SSPA) Best Knowledge Management Practices (SSPA) Best On-Site Service (SSPA) 2006 J.D. Power and Associates Global Certification for Outstanding Customer Support STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA) Multi-Vendor Support Champion Award (TSANet) 2005 Lifetime Achievement Award (SSPA) STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA) Best Support Team in EMEA (Stevie Awards) 2004 STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA) Best Customer Service Organization (Stevie International Business Awards) 2003 WebSTAR Service Excellence Award (SSPA) 2002 STAR Award for Innovative Support (SSPA)