Oracle Support Delivers Award-Winning Service

Oracle has a long history of industry recognition and a proven track record of providing a superior ownership experience. Learn more about Oracle Premier Support and Oracle Advanced Customer Support Services.

Support Awards

Date Award

2014

  • Innovation in Service Offer Development (TSIA)

2013

  • Innovation in the Delivery of Support Services (TSIA)

2012

  • NorthFace ScoreBoard Award (Omega)
  • Service Excellence in Customer Commitment (TSIA)

2011

  • Excellence in Service Operations Certification - Taleo (TSIA)
  • Service Excellence in Mission Critical Support Hardware (TSIA)

2010

  • Lifetime Achievement Award for Outstanding Service (TSIA)
  • Service Excellence in Complex Application Support (TSIA)

2009

  • Service Excellence in Emerging Business Support - Taleo (TSIA)
  • Service Excellence in Integrated Services (TSIA)

2008

  • ISO 9001:2008/TickITplus Certified in Support Delivery for Oracle Server Technology (Database, Engineered Systems, Enterprise Management, Middleware), Global Business Units, Applications (E-Business Suite, PeopleSoft, JDE, CRM, Fusion), Cloud Services and Global Customer Hubs from Software Support Centers Worldwide (2008 - present)
  • Best Embedded Product Support (SSPA)
  • Best On-Site Support (SSPA)
  • Best Service Delivery Optimization (SSPA)
  • Best Value-Added Support (SSPA)
  • Service Excellence in Mission Critical Support (SSPA)

2007

  • Best Knowledge Management Practices (SSPA)
  • Best On-Site Service (SSPA)
  • Best Value-Added Support (SSPA)
  • Boeing Performance Excellence Award (Boeing Corporation)
  • Services Industry Leader Award (SSPA)

2006

  • J.D. Power and Associates Global Certification for Outstanding Customer Support
  • Multi-Vendor Support Champion Award (TSANet)
  • STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA)

2005

  • Best Support Team in EMEA (Stevie Awards)
  • Lifetime Achievement Award (SSPA)
  • STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA)

2004

  • Best Customer Service Organization (Stevie International Business Awards)
  • STAR Award for Innovative Support and WebSTAR Service Excellence Award (SSPA)

2003

  • WebSTAR Service Excellence Award (SSPA)

2002

  • STAR Award for Innovative Support (SSPA)
 
 
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