Oracle Support Achieves ISO 9001:2015/TickITplus and ISO 20000/TickITplus Certification


At Oracle, we strive to deliver products and services that exceed our Customer's expectations for quality and reliability. From the data center to the Cloud, Oracle reduces the complexity that stifles business innovation and engineers speed, reliability, security, and manageability. The result is an integrated stack of best-in-class hardware and software products, with every layer designed to work together according to open industry standards.

In an effort to continue providing Customers with a superior ownership experience, Oracle Support has achieved the TickITplus Foundation Level certification, including the Management System Standard for ISO 9001:2015 and ISO 20000.

Replacing the TickIT scheme, TickITplus was developed by the Joint TickIT Industry Steering Committee (JTISC) and is designed to encourage excellent engineering, auditing and certification practices by leveraging industry best practice methodologies.

"With TickITplus, Customers are able to measure an organization's process capability and maturity to reduce risk," said Juan Jones, Senior Vice President, Oracle Customer Support Services, Global Sales. "Achieving TickITplus certification underscores Oracle's commitment to upholding the highest standards for quality and efficiency."

In addition to ISO 9001:2015 certification which Oracle has maintained since 2008, and our recently achieved ISO 20000, TickITplus includes a complete range of organizational process requirements for various lines of businesses Oracle supports including: Support Delivery for Oracle Server Technology (Database, Engineered Systems, Enterprise Management, Middleware), Global Business Units, Applications (E-Business Suite, PeopleSoft, JDE, CRM, Fusion), Cloud Services and Global Customer Hubs from Software Support Centers Worldwide.

"By implementing TickITplus, Oracle further reduces business risk as a result of increased capability, embedded best practices, and a culture of continuous improvement," said Richard Sarwal, Senior Vice President & General Manager, Oracle Software Support.