As an Oracle Premier Support customer, your organization has access to a wealth of powerful tools, resources, and knowledge which can help you manage your applications and technology more proactively to achieve greater business success. Now with Oracle Support's "Get Proactive!" initiative, understanding and implementing current best practices has never been easier.
Taking Full Advantage of Oracle Premier Support
Oracle invests heavily in enterprise support and ongoing innovation and delivers complete hardware and software coverage through our world-class support personnel and technologies. By working with Oracle or an Oracle-authorized service provider, you can also benefit from our experience supporting Oracle's global customer base—experience that enables us to offer valuable knowledge and actionable advice regarding the successful use of Oracle products across different solution configurations, business processes, and industries.
Specifically, the "Get Proactive!" initiative provides guidance related to three important customer objectives:
Information regarding recommended tools, resources and practices is organized by objective and by product and is provided through My Oracle Support. Oracle customers are already seeing the benefits of adopting a more proactive approach, so we invite you to learn more by reviewing the overview resources on this page and taking one of the next steps outlined to the right.
"With the proactive support capabilities available through My Oracle Support—integrated into Oracle Enterprise Manager 12c—we have vastly improved our Oracle Database management. We have improved response times by more than 50% and are much more proactive, fixing issues before they become a problem for our customers."
"Oracle Premier Support ensures that we receive high quality, expert assistance for our Oracle software and systems technology. Oracle Support provides us with the proactive support, tools, updates and patches, and resources necessary for our business to succeed."
"Oracle Premier Support helps maintain our systems by providing us with the technical support expertise we need to focus on our hospital and health services. My Oracle Support gives us access to proactive support and tools, such as critical patches and upgrades."