Configuration Manager
Oracle Configuration Manager, a proactive automated support capability that is included in Oracle Premier Support, offers you a simpler way to track, manage, and support your Oracle configurations while reducing the risk of unplanned system downtime.
Benefits
- Simplified configuration management. A simpler and more intelligent way to track, manage, and support even the most complex, multi-component test, development, and production environments through configuration capture and viewing.
- Faster problem resolution. Accelerated information exchange between your systems and Oracle support analysts, leading to faster problem diagnosis and reduced time to resolution.
- Proactive issue notification. Product Alerts inform you of potential configuration performance risks by providing you with both General Alerts and Security Alerts—automated, secure notifications about issues that could have an impact on your business.
- Optimized performance. HealthChecks identify potential issues that may affect the overall stability, performance, and scalability of your Oracle environment and inform you of the risks and recommendations associated with these issues.
Customer Success Stories
West Virginia Network used Oracle Configuration Manager across 33 hosted database instances and approximately 20 remote databases, attaching configuration data to all service requests and reducing the time needed to submit service requests by half.
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My Oracle Support's personalized configuration manager capabilities cut down the time required to submit a service request by 70 percent, because the system already has critical information on Exel's environment and logs. It also has helped to improve—by approximately 30 percent—the productivity of IT team members when managing support requests.
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