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Oracle Premier Support provides essential support services including 24/7 technical assistance, powerful proactive support resources, and product updates. With global coverage and 50,000+ development engineers and customer support specialists, Oracle delivers complete, dependable, fully-integrated service through Oracle Premier Support for Software and Oracle Premier Support for Systems. For qualifying systems, customers can opt for Oracle Business Critical Service for Systems or even receive Oracle Platinum Services at no additional cost.
Need help? Find it at My Oracle Support or Access My Oracle Support from the palm of your hand using Mobile My Oracle Support. Oracle's one-stop online technical support portal offers a wealth of resources for Oracle Premier Support customers. Search knowledge, participate in communities, log/track service requests, sign up for alerts, view product health recommendations, download product updates/patches, take advantage of Oracle Maintenance and Upgrade Advisors, and much, much more.
Oracle Advanced Customer Support provides mission critical support services for complex IT environments. These advanced support services help maximize performance, achieve high availability and reduce risk across the complete Oracle stack—from applications, middleware, and database to server and storage systems.