Oracle Lifetime Support Policies

Expect Lifetime Support

Simple, predictable and flexible, Oracle Lifetime Support helps drive your business success across your entire Oracle technology environment. From database to middleware to applications and hardware, you can now enjoy the benefits of the industry's most comprehensive support coverage.

Lifetime Support Stages for Your Oracle Products

  Oracle Software Oracle Hardware and Operating Systems

Premier Support

Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle applications for five years from the general availability (GA) date.

Provides maintenance for your Oracle Sun hardware and integrated software (for example, firmware). Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for ten years from their general availability date.

Extended Support

Puts you in control of your Database, Middleware, and Applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware, and Oracle Applications for an additional fee.

Puts you in control of your operating system upgrade strategy by providing additional maintenance and upgrades for Oracle Solaris operating system for an additional fee.

Sustaining Support

Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts.

Maximizes your investment protection by further extending support for operating systems and firmware. Features include access to Oracle online support tools, operating system upgrade rights, pre-existing fixes, patches and assistance from technical support experts.

 
 

Lifetime Support Exclusive Benefits

Key Features
Oracle Software
Oracle Hardware and Operating Systems
  Premier Support for Software Extended Support for Software Sustaining Support for Software Premier Support for Hardware and Operating Systems Extended Support for Operating Systems (Available for Oracle Solaris) Sustaining Support for Operating Systems
Major Product and Technology Releases
Check
Check
Check
     
Access to new Operating Systems and Oracle VM releases      
Check
Check
Check
Technical Support
Check
Check
Check
Check
Check
Check
Access to Knowledge Base
Check
Check
Check
Check
Check
Check
Updates and Fixes
Check
Check
Pre-existing
Check
Check
Pre-existing
Security Alerts
Check
Check
Pre-existing
Check
Check
Pre-existing
Firmware Updates and Patches      
Check
  Pre-existing
Critical Patch Updates
Check
Check
Pre-existing
Check
Check
Pre-existing
Tax, Legal, and Regulatory Updates
Check
Check
Pre-existing      
Upgrade Tools/Scripts
Check
Check
Pre-existing
Check
Check
Pre-existing
Access to Platinum Services
Check
 
 
Check
 
 
Certification with most existing Oracle products
Check
Check
 
Check
Check
 
Certification with most existing third-party products/versions
Check
Check
 
Check
Check
 
Certification with most new third-party products/versions
Check
   
Check
   
Certification with most new Oracle products
Check
   
Check
   
Onsite hardware support for Oracle/Sun server and storage systems      
Check
   
Field Change Orders—system modification recommendations      
Check
   
Backport of fixes, for Oracle Linux or Oracle VM programs      
Check
   
Right to use Oracle Management Pack for Linux      
Check
 
Check
Right to use Oracle Enterprise Manager Operations Center      
Check
 
Check
Access to Oracle Enterprise Tape Analysis and Data Recovery Service      
Check
   
 
 
 
 
Need Help? Find it at My Oracle Support
Take Full Advantage of Your Support
Data sheet: Oracle University (PDF)
    E-mail this page E-mail this page    Printer View Printer View