Lifetime Support
Oracle Lifetime Support Policies
Expect Lifetime SupportSimple, predictable and flexible, Oracle Lifetime Support helps drive your business success across your entire Oracle technology environment. From database to middleware to applications and hardware, you can now enjoy the benefits of the industry's most comprehensive support coverage. |
Lifetime Support Stages for Your Oracle Products
| Oracle Software | Oracle Hardware and Operating Systems | |
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Premier Support |
Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle applications for five years from the general availability (GA) date. |
Provides maintenance for your Oracle Sun hardware and integrated software (for example, firmware). Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for ten years from their general availability date. |
Extended Support |
Puts you in control of your operating system upgrade strategy by providing additional maintenance and upgrades for Oracle Solaris operating system for an additional fee. |
Puts you in control of your operating system upgrade strategy by providing additional maintenance and upgrades for Oracle Solaris operating system for an additional fee. |
Sustaining Support |
Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts. |
Maximizes your investment protection by further extending support for operating systems and firmware. Features include access to Oracle online support tools, operating system upgrade rights, pre-existing fixes, patches and assistance from technical support experts. |
Lifetime Support Exclusive Benefits
| Key Features |
Oracle Software
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Oracle Hardware and Operating Systems
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| Premier Support for Software | Extended Support for Software | Sustaining Support for Software | Premier Support for Hardware and Operating Systems | Extended Support for Operating Systems (Available for Solaris) | Sustaining Support for Operating Systems | |
| Major Product and Technology Releases |
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| Access to new Operating Systems and Oracle VM releases |
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| Technical Support |
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| Access to Knowledge Base |
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| Updates and Fixes |
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Pre-existing |
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Pre-existing |
| Security Alerts |
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Pre-existing |
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Pre-existing |
| Firmware Updates and Patches |
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| Critical Patch Updates |
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| Tax, Legal, and Regulatory Updates |
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| Upgrade Tools/Scripts |
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Pre-existing |
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Pre-existing |
| Certification with most existing Oracle products |
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| Certification with most existing third-party products/versions |
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| Certification with most new third-party products/versions |
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| Certification with most new Oracle products |
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| Onsite hardware support for Oracle/Sun server and storage systems |
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| Field Change Orders—system modification recommendations |
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| Backport of fixes, for Oracle Linux or Oracle VM programs |
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| Right to use Oracle Management Pack for Linux |
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| Right to use Oracle Management Pack for Linux |
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