Expect Lifetime Support - Hardware and Operating Systems


	Now you can depend on Oracle's expanded technical assistance and comprehensive global support services to get the most out of your systems. Only Oracle offers a single, integrated support solution for all your Oracle hardware and system software, so your business can keep pace with change and strengthen its competitive position.

LIFETIME SUPPORT STAGES

Premier Support - Provides maintenance for your Oracle Sun hardware and integrated software (for example, firmware). Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for ten years from their general availability date.

Extended Support for Operating Systems - Puts you in control of your operating system upgrade strategy by providing additional maintenance and upgrades for Oracle Solaris operating system for an additional fee.

Sustaining Support for Operating Systems - Maximizes your investment protection by further extending support for operating systems and firmware. Features include access to Oracle online support tools, operating system upgrade rights, pre-existing fixes, patches and assistance from technical support experts.

ORACLE HARDWARE AND OPERATING SYSTEM SUPPORT EXCLUSIVE BENEFITS

Key Features	Premier Support	Extended Support for Operating Systems (Available for Solaris)	Sustaining Support for Operating Systems
Access to new Operating Systems and Oracle VM releases
Technical Support
Access to Knowledge Base
Updates and Fixes			Pre-existing
Security Alerts			Pre-existing
Firmware Updates and Patches			Pre-existing
Upgrade Tools/Scripts			Pre-existing
Certification with most existing Oracle products
Certification with most existing third-party products/versions
Certification with most new third-party products/versions
Certification with most new Oracle products
Onsite hardware support for Oracle/Sun server and storage systems
Field Change Orders – system modification recommendations
Backport of fixes, for Oracle Linux or Oracle VM programs
Right to use Oracle Management Pack for Linux
Right to use Oracle Clusterware for Oracle Linux

	LIFETIME SUPPORT FOR RECENTLY ACQUIRED COMPANIES
	Please refer to the Oracle Lifetime Support brochures for support timeframes for all currently supported products.