Expect Lifetime Support - Hardware and Operating Systems

Now you can depend on Oracle's expanded technical assistance and comprehensive global support services to get the most out of your systems. Only Oracle offers a single, integrated support solution for all your Oracle hardware and system software, so your business can keep pace with change and strengthen its competitive position.

LIFETIME SUPPORT STAGES

Premier Support - Provides maintenance for your Oracle Sun hardware and integrated software (for example, firmware). Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for ten years from their general availability date.

Extended Support for Operating Systems - Puts you in control of your operating system upgrade strategy by providing additional maintenance and upgrades for Oracle Solaris operating system for an additional fee.

Sustaining Support for Operating Systems - Maximizes your investment protection by further extending support for operating systems and firmware. Features include access to Oracle online support tools, operating system upgrade rights, pre-existing fixes, patches and assistance from technical support experts.

ORACLE HARDWARE AND OPERATING SYSTEM SUPPORT EXCLUSIVE BENEFITS

 Key Features Premier
Support
Extended Support
for Operating
Systems
(Available for Solaris)
Sustaining Support for
Operating Systems
Access to new Operating Systems and Oracle VM releases Check Check Check
Technical Support Check Check Check
Access to Knowledge Base Check Check Check
Updates and Fixes Check Check Pre-existing
Security Alerts Check Check Pre-existing
Firmware Updates and Patches Check   Pre-existing
Upgrade Tools/Scripts Check Check Pre-existing
Certification with most existing
Oracle products
Check Check  
Certification with most existing
third-party products/versions
Check Check  
Certification with most new
third-party products/versions
Check    
Certification with most new
Oracle products
Check    
Onsite hardware support for
Oracle/Sun server and storage
systems
Check    
Field Change Orders – system
modification recommendations
Check    
Backport of fixes, for Oracle Linux or
Oracle VM programs
Check    
Right to use Oracle Management
Pack for Linux
Check   Check
Right to use Oracle Clusterware for
Oracle Linux
Check   Check

LIFETIME SUPPORT FOR RECENTLY ACQUIRED COMPANIES

Please refer to the Oracle Lifetime Support brochures for support timeframes for all currently supported products.

 

Get Proactive! with Oracle Proactive Support Services