Oracle Lifetime Support Policy for Oracle Software
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Expect Lifetime Support – Software Brochures

Oracle's industry-leading Lifetime Support covers your entire Oracle technology stack—from database to middleware and to applications. Maximize your investment protection and enjoy continued peace of mind knowing that no matter which Oracle software release you're running—we'll be there to support your business.

ORACLE LIFETIME SUPPORT BROCHURES

LIFETIME SUPPORT STAGES

Premier Support - Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle applications for five years from the general availability (GA) date.

Extended Support - Puts you in control of your upgrade strategy by offering an extra three years of maintenance and upgrades for select Oracle software releases at an additional fee.

Sustaining Support - Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts.

LIFETIME SUPPORT EXCLUSIVE BENEFITS

Key FeaturesPremier
Support
Extended
Support
Sustaining
Support
Major Product and Technology
Releases
Technical Support
Access to Knowledge Base
Updates and Fixes Pre-existing
Security Alerts Pre-existing
Critical Patch Updates Pre-existing
Tax, Legal, and Regulatory Updates Pre-existing
Upgrade Tools/Scripts Pre-existing
Certification with most existing
Oracle products
 
Certification with most existing
third-party products/versions
 
Certification with most new
third-party products/versions
   
Certification with most new
Oracle products
   

LIFETIME SUPPORT FOR RECENTLY ACQUIRED COMPANIES

Please refer to the Oracle Lifetime Support brochures for support timeframes for all currently supported products.

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