The Member Support Center, SunSolve, Sun Download Center, Sun Partner Exchange, Goldstar and Email Service Requests retired over the December 10-12, 2010 migration weekend. Read on for Important My Oracle Support Access Information:
My Oracle Support Registration and Single Sign-On account creation
Visit support.oracle.com to register for My Oracle Support. You will be prompted to create an Oracle Single Sign-On account (your e-mail address and password) during the registration process. You can then sign in to My Oracle Support using your Oracle Single Sign-On account and a valid Sun Service Contract number or Oracle Support Identifier. Please refer to the My Oracle Support Registration FAQ for further details. Note: In order to access My Oracle Support, you must have a valid Support Identifier associated to an active support contract or hardware warranty. Adding a Hardware Support Identifier to your My Oracle Support account
Access the My Oracle Support profile "Accounts and Privileges" page from the More / Settings tab. Locate and add your Support Identifier by following these steps: - Click on the “Find Support Identifier” link and enter a valid system-level serial number and organization name.
- Select the Support Identifier and request access.
You need only one approved Support Identifier in your profile to have full access to My Oracle Support functionality. You may wish to add additional Support Identifier(s) as needed for creating Service Requests and viewing Service Request history. You must have your hardware serial number(s) available in order to locate your Support Identifier(s). Adding a Software Support Identifier to your My Oracle Support account
Access the My Oracle Support profile "Accounts and Privileges" page from the More / Settings tab. Enter the Support Identifier(s) sent to you via email and select the "Request Access" option. Migration details for former MSC and ASR users registered prior to November 16, 2010
If you were a registered Member Support Center (MSC) or Automated Service Request (ASR) user prior to November 16, 2010 please be sure to use your former MSC or ASR login (e-mail address) when establishing your Oracle Single Sign-On account. Doing so will automatically register you for full access to My Oracle Support, associate your account to your Oracle Support Identifier(s) and translate your privileges from former MSC to My Oracle Support. Upon accessing My Oracle Support, it is important to validate your user profile information. You can access your personal settings by going to "Settings" within the "More" tab and selecting the "Account and Privileges" option. Be sure to add your country code and time zone selection to ensure proper Service Request routing. If you are a former MSC Primary User, you have been assigned the Customer User Administrator (CUA) responsibility in My Oracle Support. You will need to confirm your Support Identifier settings upon initial login to My Oracle Support. As the Customer User Administrator, you are responsible for granting access to My Oracle Support and for controlling individual user privileges for employees within your company. This includes granting access and assigning privileges for additional CUAs. Customer User Administrator Responsibility
A Customer User Administrator (CUA) is responsible for granting access to My Oracle Support and controlling individual user privileges for employees within your company. This includes granting access and assigning privileges for additional CUAs. All Support Identifiers must have an associated CUA. We recommend that you have more than one CUA assigned to each Support Identifier. CUAs can be added or removed at any time. If you are the first user from your organization to register with the Support Identifier in My Oracle Support, you will be prompted to become the Customer User Administrator (CUA). You can accept or not accept the CUA role. Accepting the CUA role: - An email is automatically sent to Oracle to review and approve your request to become the Customer User Administrator.
- Once Oracle validates your request, you will receive an approval notification.
- You can then begin approving each subsequent user request for that Support Identifier.
- Note that all other representatives who register with the Support Identifier after you will have their accounts placed in a pending status until you approve them.
Declining the CUA role: - If you do not accept the CUA role, you will need to wait for the appropriate contact within your organization to accept the CUA privilege and approve your access before the Support Identifier is added to your My Oracle Support account.
Existing Oracle Customers and Partners using Sun Hardware and Software products
If you are an existing Oracle customer or partner, you already have access to My Oracle Support and do not need to re-register; however, you will need to add a Support Identifier associated with a Sun hardware product. Doing so will ensure you are able to create service requests for hardware products. You may also want to add Sun Software Support Identifiers to manage your Service Requests for those products. | 
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