My Oracle Support
My Oracle Support
Streamline Success
As an Oracle Premier Support customer, your investment includes access to specialized Oracle support tools and resources—as well as software updates—through the My Oracle Support customer portal. When you leverage My Oracle Support you can expect a superior support experience. This exclusive portal is the industry leader in providing comprehensive support resources.
Taking Full Advantage of Oracle Premier Support
My Oracle Support is a comprehensive repository of useful information, handbooks, catalogues, diagnostic tools, best practices, patches, and software updates, as well as many more resources. The portal provides a simplified and customizable dashboard for you to keep tabs on all your systems activities and Oracle Support interactions.
The portal also offers proactive and preventive tools to help keep your systems, software, and applications running smoothly. The My Oracle Support community opens the way to collaborate real-time with industry peers and Oracle experts.
When needed, My Oracle Support is your conduit to log a Service Request with Oracle Support.
Customer Success Stories
Eagle Rock relies on My Oracle Support frequently for self-service problem solving, consulting knowledge bases for best practices and other resources to quickly resolve issues without opening a support ticket.
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My Oracle Support helped the Intesa SanPaolo Banka to accelerate the implementation by providing expert advice to resolve complex firewall configurations at the bank
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"My Oracle Support provides access to a large database containing vast amounts information to help us identify and diagnose database and system issues. This enables our IT team to resolve these issues at least 50% faster. We can also solve about half the problems ourselves without having to log a service request."
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