Oracle Technical Support Policies

 
 

Technical Support Policies

Oracle Software Technical Support Policies

Oracle Software Technical Support Policies
The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.

Oracle Hardware and Systems Support Policies

Oracle Hardware and Systems Support Policies
The Oracle Hardware and Systems Support Policies document below is the primary document used to communicate Oracle's hardware and system support policies. They include Oracle's hardware support terms, and provide a description of Oracle's hardware support levels.

Oracle Linux and Oracle VM Support Policies

Oracle Linux and Oracle VM Support Policies
The Oracle Linux and Oracle VM Support Policies document below is the primary document used to communicate Oracle Linux and Oracle VM support policies. These policies include Oracle Linux and Oracle VM support terms, as well as provide a description of the Oracle Linux and Oracle VM support levels.

Oracle Software as a Service Support Policies

Oracle Software as a Service Support Policies
The Oracle Software as a Service Support Policies document below is the primary document used to communicate Oracle Software as a Service support policies. These policies include Oracle Software as a Service support terms, as well as provide a description of the Oracle Software as a Service support levels.

Oracle Financial Services Software Technical Support Policies

Oracle Financial Services Software Technical Support Policies
The Oracle Financial Services Software Technical Support Policies document below is the primary document used to communicate Oracle Financial Services Software support policies. These policies include Oracle Financial Services Software support terms, as well as provide a description of the Oracle Financial Services Software support levels.

Oracle Exadata Technical Support Policies

Oracle Exadata Technical Support Policies
The Oracle Exadata Technical Support Policies document below applies only to Oracle Exadata products acquired (i) prior to March 16, 2010 and/or (ii) between March 16, 2010 and May 31, 2010 with a 3-year warranty. For all other Oracle Exadata products, Oracle's then-current software technical support policies or hardware and system support policies apply, as applicable.

Oracle Hardware Warranty

Oracle Hardware Warranty
The Oracle Hardware Warranty describes the standard Limited Warranty that applies to all products for which the Oracle Hardware Warranty is eligible. Topics addressed include a description of the Oracle Hardware Warranty; requesting warranty service; and responses to warranty service requests.

Global Customer Support Security Practices

Global Customer Support Security Practices
Oracle’s Global Customer Support Security Practices apply to standard technical support services and hardware warranty services. They describe Oracle’s overall approach to information security as well as the specific security controls applied to standard technical support services and hardware warranty services.

 
 
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