Oracle Auto Service Request

Oracle Auto Service Request is a secure, customer-installable support feature that automatically generates a service request for specific hardware faults. The software, available as a feature of the Oracle hardware warranty and Oracle Premier Support for Systems, can improve system availability through expedited diagnostics and priority service request handling.

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	BENEFITS
	Enhance business value—Using automated service request generation, Oracle Auto Service Request improves system availability at no additional cost. Resolve problems faster—Electronic diagnostic data, automated service request generation and parts dispatch, and priority service request handling speed the diagnostic and resolution process. Lower operations costs—Reduce IT staff hours dedicated to remediation by eliminating the need to initiate contact with Oracle Support for hardware faults. Resolve security concerns—Auto Service Request for Sun Systems includes only the fault telemetry data needed to solve problems, requiring no incoming internet connections or remote access mechanism.

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS

Leverage	Realize:	Benefit from Experience and Success
Key feature included in your product warranty or valid Oracle or Sun support plan	Improved service experience	Higher business value from your investment
Sun's proven track record with tens of thousands of hardware customers, as well as built-in support capabilities with new Oracle products	High-value, built-in innovation enables you to resolve issues quickly and keep IT operations running effectively and efficiently	Lower total cost of ownership Easier and safer to adopt product upgrades and enhancements that continue delivering new functionality
Automated service request generation capability for Oracle servers and storage systems	Expedited diagnostic process results in fewer phone calls and reduced support costs	Faster time to resolution Improved availability, reduced downtime
Simple installation that you control, including features like outbound-only communications; telemetry sent locally	Securely transmit fault telemetry to Oracle Audit and control software behavior Integration within monitoring tools	Reduced risk Enhanced security Customer choice and control